Starbucks, Cortland NY

I have to edit my review posted years ago. From five stars to two. It's sad because I liked this place a lot, came quite often.

It took only a couple of months for this place to turn into a run-down unwelcoming coffee vendor. First, seven to eight people started working behind the counter where used be only three or four.

Then, service became slower, more erroneous. Shop became less clean. It closed randomly. Now, you see tables damaged, pushed to the corner, staffs busy talking to themselves.

Rude employee specially these lady we ordered 2 coffees and a drink for my son. She had confused what we order she asked my son something then she was saying literal “ I don’t care about your order”. We were really confused with behavior and we left.

I was on a long trip and went in for a hot cup of coffee and a snack around 5: 30 but to my surprise they we out of Pikes Roast. They offered a pour over which I accepted - next time I'll wait for the regular brew. Pour overs take for ever and instantly cool down while dripping into your cup. The regular hot brews seem to come out much hotter.

Excellent service they let you help you choose options I had a long driving from Niagara Falls and heading to my home state New Jersey they are the friendliest Starbucks Employees that I have ever been too

We dropped off our kid at Cortland U for the start of his freshman year and stopped here on the way back home. The roads were being blacktopped so it was difficult to get into the lot. Not their fault. Inside it was clean. The young staff were a little pre-occupied with each other but basically it was satifactory.

Nice atmosphere! The staff we’re nice too but not a lot of selection of desserts when we came in (it was almost closing time so maybe that’s why)

Great, fast service. My drinks are always there by the time I get there! Tried the new apple Frappuccino and it was great!

This location needs to revamp their drive-through so that folks can get in and out of the parking lot and parking spaces.
Service was very slow, however the server was very nice.

This location is amazing. I go at least twice if not three times a day and am waited on by a different Brotista. They all know my order as soon as I say "Good morning! " They are so amazing and very pleasant to talk to. I highly recommend this location to anyone! Keep up the good work everyone!

The staff here was sooooo nice, I love coming to this Starbucks when traveling through this area. They make you feel like part of a family. And they even have a photo book of all their drive-thru dogs. How cute is that? !

Waited in drive thru for 20 minutes and when I finally got to the window they asked me to pull around front to wait for my order. All I ordered was a regular blonde coffee black?

Starbucks is my family’s safe travel spot where we can always get something safe and even healthy. Right now the road leading up to it is under construction.should have turned around.
We make our order. I usually get the healthy boxes for my kids (eggs/cheese/PB/apples) or the like.they don’t carry them. So I ordered 2 plain bagels with cream cheese.we don’t have cream cheese. Okay. Butter then.
Then after waiting 5 minutes (there were other customers), I’m told they only have one plain bagel. My kids won’t eat any other kinds. I got refunded for my bagels. It’s 12: 30 on a Monday.not like it’s 8PM.
Staff was fine and our coffee was fine.
Avoid this poorly stocked Starbucks if you’re like my family and on a road trip looking for a healthier option.

I went to Starbucks today and showed them a picture of what I wanted. This guy made it almost perfect. This guy gave me my drink with a friendly voice “it’s gonna be good because I made it! ” I love all the baristas there️

Friendliest staff I have ever come across! All of them! Even made my drink perfect! My at home Starbucks never has! Wish the staff would move to Long Island.

Always tell the people in the drive thru to do something fun and creative. They never disappoint. Its always delicious. I will continue to go there, as often as I can afford.

The baristas are always super friendly here. The coffee is always great and if they mess anything up, they are more than willing to help fix it. The last time I went through, they had to restart the cash register, but my cold brew was already ready. They didn't want to make me wait and have my iced coffee melt so I got it on the house. Amazing customer service.

Very fast & friendly services here. Whenever my drink was done wrong they'd fix it with no problem. So happy there is a starbucks in Cortland.
Although I do miss their comfort wellness tea that was my absolute favorite.

This Starbucks is always awesome. I went there but didn't know what to get, as I don't drink Starbucks that often, and asked for a suggestion for something good but not sweet, other than coffee, and my drink was superb.

Delicious beverage and wonderful staff. Not easy to keep one's smile when they clearly had to deal with a Karen a couple cars ahead of mine in the drive thru.