Staybridge Suites Rochester University

They gave the hotel suite away the day before the wedding
Communication was not acceptable when we were told to leave earlier then what we were told
We got told to quite down when a couple doors down another party was up until 2 a.m.
the staff was rude and didn’t seem to care they had messed everything up

There was a fly In my coffee and my husbands cloths were stolen from the laundry. Prior to these horrible incidents the front desk associates were amazing I wish I knew the gentleman name with the glasses he was the best.
Great view and rooms were decent. Has more of a cheap extended stay feel.

Needed a nice hotel room for an out of town visitor, with an early check in. There is no way to easily request that on the hotel's corporate website, so went to hotel in person, on a Friday about 1: 30 pm - one week in advance.

Female desk clerk could not be bothered to greet me for several minutes while I stood there smiling patiently.

When she finally looked back up and grunted something, I requested to make a reservation with an early check-in on this future date. Desk Clerk was clueless on how to handle that request. Wanted me to make and pay for the reservation now and then just call the day of check-in to see if possible

I explained I need a confirmed early check-in and have done that at many other hotels in my travels. No willingness to help.

She then called over a male desk clerk, who seemed to be her boss, and he acted like I was a criminal to request this. Surprisingly hostile - as if I was robbing the place.

I also requested the hotel to honor the lower price I saw on the hotel's corporate website (not a third party site - this was on the actual Staybridge Suites site) - again the clerk was very dismissive and said they could not match their own internet advertised price - which was about $40 less than I was quoted in person ready to book.

I finally gave up and went to a new locally owned hotel - and had no problem with either request. The local hotel easily accommodated a Noon check-in and cheerfully gave me their best price, which was online - with no argument.

I understand corporate policy may tie the clerk's hands - but these two daytime desk clerks had no sense of hospitality at all. Will no go back to this location.

If I'm ever in the area, this will be where I rest my head. Clean, friendly and professional staff

The view from the back deck is amazing! There is a one mile loop on the river for exercise and serenity!

Nothing fancy but a great place to stay. Close to the college, beautiful view of the river, and plenty of restaurants. I was really impressed with how they handled breakfast with the covid restrictions.

Truly excellent accommodations. Best we have experienced spanning many years travel. Too many extras to name. The friendliness and kindness is overwhelming. The rooms are large and lavish I need food every amenity imaginable. The prices outrageously low for all that you get.

River view was great, close to where ever you want to or need to go.love the river walk, goes on for miles in either direction

Robert was very personable and knowledgeable. The hotel is kept spotless. The entrance was gorgeous it left me speechless. Would highly recommend to friends and family. 5 stars

We did not like our room on the lower level. Luckily, the hotel received a cancellation and was able to accomodate our request for a room change.

Very friendly staff. Clean room. Nice accomodations and food. Fitness center is a little lacking though

Stayed in one bedroom suite, pretty good, hotel staff was responsive. Hotel social hour and complementary breakfast was a delightful addition.

Great place to stay! Very clean and the staff is friendly and helpfull. The price is very reasonable.

Nice view of river. Easy walk on pedestrian bridge to campus. Small pool but no competition. Great breakfast with friendly staff. Room was comfortable and clean. Elevator was too slow.

Great place. Clean, friendly staff and comfortable. Also close to things whuch was very convenient.

Staff is incredibly racist and prejudice. Had a staff member curse at me for no reason. Staff is unprofessional. Have roaches ive noticed in rooms as well as bed bugs stay away.

Our favorite hotel in Rochester. Spacious and clean rooms with a kitchen, feels like home. Generous breakfast, good facilities, very helpful staff and a great view of the river and park.

Very nice, clean and well staffed. We had a beautiful view of the nature conservation area where we could see cranes and other birds on the Genesee River.

It was a get together for my Grandmother's birthday. We were placed at the bottom level in a room that had access to the walkway leading to the edge of the river that provided a nice view when we opened the doors in the back of the room. The service was excellent and they dealt with all of the frustrating circumstances with the utmost professionalism as well as providing great food and other commodities

Jo-Anne and Sady are amazing!
Thank you for the service and conversation!
With so many hotel choices, these ladies make Staybridge an easy one. Jo-Anne takes the time to introduce herself to guests, learn their story and truly appreciates your business.
We will make Staybridge our choice of hotels moving forward because of these 2 ladies.