Subway, Vestal NY

Really wish i got her name but the girl making the sandwich was super sweet- made light conversation and got everything done fast and it tasted delicious.thanks!

Tummy in the yums, some of the nicest workers and owners you'll ever interact with classic mom and pop care in a franchise setting.

The customer service was sub par. The lady making our subs was very unfriendly and rude to my sister in law and I. I ordered a kids meal sub for my son and she definitely charged me for it but even after I asked what was included I got ignored. But she did make sure to charge me for that one extra half slice of cheese thanks girl. I won’t be coming back

Our online order got messed up. Went in and I think John (?) could not have been nicer! Remade the sandwiches and even gave me a cookie. Really nice staff

Staff was very friendly but made my subs incorrectly. Cant call them because of their smart call blocker. Very dissappointing will not be back.

I’d give a zero if I could. Worst customer service I’ve ever experienced. I ordered 2 subs on the app, but ordered it for the wrong time. Called the store 14 times, only to get an automated message that repeated itself, then hung up on you. I couldn’t change the time by calling the store or the app. I ordered 2 separate orders. They were supposed to be able to be picked up after my husband got out of work (subways by his work). Myself, I have an injured leg, I’m not supposed to walk on it or drive. I didn’t want him to cook either, as he gets home late as is. Since they wouldn’t answer, I had to drive 10-15 minutes to the subway so they wouldn’t through out my order, that was ordered and ready way before my husband would get out. Once I arrived there, the lady was nice and met me at the door to hold it open, as I’m on crutches. She told me a bunch of excuses for the phone calls, that it’s the wrong number, I must be calling the wrong subway, if I tried google it’ll probably work. It was all the same number and I called it for her, so she could hear it. Never rang at the subway. Got a sorry, and I waited 20-30 minutes for my other order that was supposed to be after my husband got out of work. Got another sorry for the wait. I was in so much pain and so mad that I picked it up and crutched out the door myself. I will never come back to this subway. Nothing but a “sorry” for nothing working out at their store. I drove when I was not supposed to, waited a long time, and was in excruciating pain. Later when we ate, my husband also had a black olive on his sub, which they were lucky it wasn’t my sub, as I’m allergic to them. Never ever will I go back to that subway.

Very accommodating staff. Two women (Marina and another with a name starting with R) we’re working at around 8: 30pm and it was closing time but we were rushing to get a big order of 7 subs and they were willing to help us out, patiently too.