Subway, Rochester NY

Best Subway I have ever been to! Food was amazing, service was good, general mood is very nice. Staff are very friendly and respectful.

This subway is our go to! The people are always friendly and the food is very fresh and delicious.

They're advertising that they're cold cuts are now 'sliced to order'. At least at this location, there's not even a deli slicer in view - all cold cuts were in the case pre cut as they've always been. Asked for extra lettuce tomato & onions on the sub - got it home and there was barley any on it at all. The meatball sub tasted like the meatballs were old & the sauce was very thick & concentrated. They were very tight on both subs, meats and everything else. We decide to give them a try again after not going there for quite a while - only to find it is now worse than ever. And be careful what you order - they charge a lot for just about everything - on top of bring expensive for what you end up getting. There are lots of better places for subs - after this experience, just about any of them are much better.

I like all of their sandwiches. What I like the most are the selection of fresh vegetables.

Never had a bad experience until now with this location. I placed a mobile order for 2 subs yesterday before leaving work. On my way home, I was involved in a car accident (someone hit me and damaged the front driver side bumper pretty bad). I had to obviously deal with getting the police report, then starting a claim with the insurance, and processing it all. Subway called regarding the order that night and I told them I was in accident, that we may pick it up or they could have it for themselves. Shawn said they would have it in a cooler for whenever. Great.
Called today since I still couldn’t drive to get it, asking for a refund which was like $10.00, since I did a BOGO coupon. Spoke to Shawn again and he said the register was closed out so he can’t give me cash but offered a gift card. He gave me a snarky comment saying “well yesterday you said don’t worry about it, we have the subs in the cooler still for you”. But had a really bad attitude about it, forgetting the fact I had to deal with a pretty bad car accident and still figuring it all out. I feel that the most appropriate response would have been “yes our registers closed down for the day yesterday but I can issue you a gift card in place of cash”. He instead pretty much blamed me for it and seemed really agitated I wanted at least a gift card and said I can pick it up whenever. There was so customer satisfaction or politeness, just rudeness. Just because of that I won’t go back to this location! What a jerk!

We ordered online.multiple items on our order were missing.

The food was very sub par.the bread was super thin and overall the subs were disappointing

Love this location. Had stopped going because of poor service at numerous other locations, gave this location a try and the service was great, returned again today and the service was great. Looks like I'll be eating subway again.