Sun River Health Church Avenue, Brooklyn NY

It’s so slow, been sitting in an almost empty room for 2 hours to see a doctor I have an appointment for

Horrible, they treated me badly, I told myself. That I was not in my country and that I had to adapt, that is not the way to treat a patient.

It’s a terrible clinic with poor service. I spent over four hours there for a typical check up. When I asked for a referral they gave me the wrong one, as a clinic they should know which referrals should be given out.
On top of that, when I was asked about personal health questions by two nurses they gave me SIDE EYES to my answer. I WAS A MINOR dealing with hormonal issues. I swear that clinic just hires anyone they can find to work there. No one is professional enough there.
Don’t even get me started on the lab, I spent my whole day there just to be called. 3 hours. Some people left before they were called because of the waiting time. And some nurses even praised that because it meant less people to deal with. This place seriously needs to be shut down.

So I made a post about this place a year or two ago so I’m updating my experience. I’ve been going here 4 years now in august and my psychiatrist Dr. John doesn’t respect my choices. I suggested I stop taking one of my only monthly medication which is an injection but she tried to make it seem like my condition is a life threatening illness so I need to take it forever. I find that bs. When I was at other hospitals they never suggested my condition was life threatening I just needed something at the moment to balance out and the only reason I wanted to stop taking the medication cause I’m tired of the physical side effects but I also believe I was misdiagnosed anyway look elsewhere for a doctor. As far as I know the doctors here are controlling and will say anything to get you to stay with them and take your money. I got to sort out my personal issues then I’m going to find a new psychiatrist.

Extremely unprofessional. I had to do a procedure with one of the doctors and updates were being made without even notifying me. I had to request the doctor herself to get the correct information.

I hate it here. The non medical degree employees are dizzy air heads. No direction given in a large facility. All employees are on their phones all day. They should be checked on.

Whoever is in charge of ob gyn needs to come look around and see how the DISGUSTING front desk girl mo-isha deals with people. When you come in the office she has on HUGE HEADPHONES blasting music!? She is CLASSLESS and shouldn’t be the face of any clinic. She makes you forget about how good the midwife & nurses are because she’s SOUR.

This place is horrible, my mom had a 3 PM appointment, she was never seen until 4 hours later. The doctor appeared very continuously complained it was only her and the security guard there. The service is horrible, the staff are very unprofessional. This place should closed down.

Take your insurance elsewhere!
This office is unorganized, unprofessional and had absolutely ZERO respect for a patient time and need for timely communication

The facilities are modern, medical staff interactions have been pleasant enough and I selected this location for the convenience of being in the neighborhood, however the extreme wait times and front desk customer service detract from the experience.

Doesn’t matter that you arrive on time. You’ll be asked to wear your mask but will observe front desk staff with no masks eating, socializing on their phones, AirPods in and it’ll feel like being in line at Duane Reade. Still bring snacks, water and expect to just be shuffled to another waiting room to wait 3-4 hours to be seen for your scheduled appointment.

My virtual follow up was scheduled. Day of appt, Never received the video link. No one at the office contacted to notify me that doctor running late for the scheduled virtual appointment. I was not even seen at all!

I got there at 1 pm with my daughter had appointment, the place was empty we wait for 2 hours when I asked them they just forgot we was there. Still had to wait more. It’s not the first time. Unacceptable the place was empty!

This facility does not even deserve the one star needed to even give a review. The wait was atrociously long when getting there for my child’s doctors appointment. Did not think much of it as to the fact that it seemed very busy. The horrendous care that providers and nurses try and give you is unacceptable and they should not have their licenses. From having privacy rights violated to being cornered and having to force my way out of the facility after stating that my child and I were leaving due to the providers and nurses not giving the care my child need and deserves. The recklessness alone the Dr. Marie showed my child and negligence for that matter is deeply concerning. I worry for the patients there who go religiously and are thinking they are getting top tier care when what they really are getting is trash service and care and as well as having multiple of their basic human rights violated.

Horrible experience ruined my morning. I had a appointment at 9: 00 didn’t get seen until 11: 00. Apparently the clinic had a staff meeting at 10: 00. All of the patients that we’re supposed to be seen at 9: 00 were not priority after the meeting was done. A huge line was formed by the time the meeting was done and they proceeded to take people who checked in first and not people who had early appointments. A routine check up that should take no more than 20 - 30 min. I have been at this stupid doctors office for 2 hours and I missed my class. Horrible experience don’t come here.

This clinic performs MEDICAL MALPRACTICE. They are refusing to load my bloodwork into my portal and I have emailed the Executive offices particularly Anna Nolon the CEO who hasn't responded to my email. Marie who works at the front desk is in her 80's and has hearing problems. Moise Wesner is also in his 80's. This place is the most clueless, unprofessional practice and refuses to provide a patients labs which is now being reported to the Medical board.