Super Runners Shop, New York NY

Dont know the prices for their own shoes. Dont come here looking for service or a good deal.edit: come back and got some better service, maybe wrong employee I met.

They custom measure your feet on a fancy device and give you real service for which shoes fit best. I hope this level of service never goes away

Just bought $150 brooks shoes & two pairs of socks from this store two days ago. When I opened the pair of elite Cush socks the one sock had a hole in it. When I went to take it back, the man (possibly manager) of the store was extremely rude and refused to take the socks back and didn’t help me in anyway. Extremely disappointed. Just spent a lot of money on tennis shoes & socks and he completely disregarded me and didn’t help me at all. These socks are supposed to last and they are $36 a pair! Really awful experience and I won’t be coming back.

Found perfect shoes in less than an hour for a very flat footed friend. Hard working and knowledgeable staff. First pair was perfect, but tried on a few others. Really happy with experience.

Let me start off by saying I am new to running and also just moved to upper west. As I entered Juan approached me with genuine intent on helping to ensure I got the exact shoes that are tailored to my liking. I didn’t feel rushed by any means and by the end I came out with a great pair of sneakers just as promised. Finished my run a little while ago and it was flawless! Shout out to Juan and the team over at Super runners — top notch customer service! 11/10 recommend

Inept staff. I bought a pair of shoes on Saturday and walked the two blocks home. On that lengthy walk, I realized they were half a size too small. I go back the next day to exchange them for a larger size. The store had about 2 other customers so I waited 20 minutes to be helped. They didn’t have my size so I asked for a return - their system was down so they couldn’t do anything to help me after about 15 additional minutes. I go back the next day, they tell me that since the shoes were ‘used’, I can only do an exchange. I remind them that they don’t have my size, so they offered store credit. I asked if they could order the shoes in my size and they said no. I then yielded and said ‘ok I’ll take the store credit’. Jeff the store manager couldn’t figure out how to do the return for about 15 minutes and had to go to the back room multiple times to figure it out. Now, I’m down $150+ not to mention the huge waste of my time in dealing with this. Save yourself and order on Zappos. Sometimes an in store experience makes it worth it to buy in person but that couldn’t be further from the truth here.

Wasn't sure what to expect, but I was blown away with these guys' quality of service and attentiveness. Great employees, Diego especially. He was willing to work with me and get me just what I needed! I will be definitely be coming back to Super Runners for my next pair of shoes. Thanks so much Diego!

Had a terrible experience at one of their other stores, but gave them another chance, and I was blown away. I don't remember what the Assistant Manager's name is, but he was extremely helpful, very cool guy who gives excellent advice on shoes and has a ton of patience haha. The staff here is great. Glad I stopped by, I'm super happy with my purchase!

Really rude and without respect for customers. Very limited choice of shoes. Don’t waste your time.

Super Runners Shop staff guided and helped me get the proper training and racing shoes. Cannot thank them enough, the staff is overall friendly and will answer all questions that you may have. As a beginner long distance runner I had several injuries and mainly because I never wore the appropriate shoes. Then the staff helped me with a gait analysis and gave me recommendations and were honest of what running shoes were adequate for me and then realized what the issue really was. Overall I highly recommend! Once again. THANK YOUU!

This is the only place I'll buy running shoes from. If only I'd found it earlier! Diego and team first fit me for running shoes a couple years ago & completely changed my relationship to running. It's amazing what the right shoes can do. Expect that they'll scan your feet and immediately narrow down to a couple options best suited to your foot. They keep a record of what shoes you bought and even suggest that you bring in your old pair when you need to replace, so they can examine the wear and see if you need to change up the type. The whole experience is super personal and efficient. And they never seem to push the most expensive shoes. They really care that you just have the right shoe. Make the trip here - it's worth it.

A neighborhood treasure. Friendly and skilled staff, excellent service, a very wide selection of shoes. Also good for all sorts of running gear. I've been going there for decades.

Great store. Many options and knowledgeable staff.
Anthony helped my wife and I. He is a great listener and helped fit her with orthotics that improved a nerve issue in her foot.

Never seen someone so good at his job as Diego! He is helpful and proactive without being pushy.

They know running, they know their shoes. Highly recommend this store with its knowledgeable and friendly team

First time in this store today! Great customer service and appreciated the healthcare discount so much:) can’t wait to run in my new shoes!

I come here to get all of my workout gear, the prices are much better than it's competitors and the staff is always very helpful.

If I could I would leave 0 stars. Beware if you purchase online. My package was never delivered and the customer service was awful. Absolutely no support was offered and I am left dealing with this, trying to recoup my money from ups. Other stores have much better policies and offer more assistance. This was the first and last time I’ll be shopping with this company.

Knowledgeable, friendly staff. Been going here for years —let’s help this shop stay in the neighborhood.

So happy with the help I received from the young gentleman, he helped me find the shoes I was looking for it!