T-Mobile, West Islip NY

Rose was very easy to work with and got the job done the right way was very friendly environment I would recommend coming to this t mobile location if you pay for their service!

Rose and the other female are the best workers in the place. They are respect full and actually respond with words and useful written out information to explain all the questions that I had about my bill. She was awesome Rose, and deserves a raise, thank you!

I went to add a new phone to my line and I’ve been here for 3 hours and still don’t have anything done.
There are 3 staff members here and none of them know what they’re doing so they’ve been FaceTiming with a coworker from her house who’s walking them through what to do.
That girls phone died so we had to wait for them to find someone else to call.
They didn’t know how much sales tax would be.
For phones they don’t know how to sell.
We wanted to TRANSFER a phone number and they didn’t even do that.
One staff member went to the back and hasn’t come out to help the other two clueless people.
They were left untrained to man a store where they can’t do their job.
Please never use the West Islip T-Mobile store. Save yourself time and energy.

I am a west islip resident and will never enter this store again. I rather travel to any other T- mobile store. They are unprofessional, incompetent and rude. After 3 visits, I had to go to another store to solve my issues with my phone. Save your time and go to any store but this West islip store. PS, the response from T-mobile was just is words only. I contacted then as requested and I never heard from them again. Be aware, stay away from this store.

I went in to get the Samsung galaxy S21 in White they didn't have it in stock. Kais ordered one for me and I got it the next day! 5 star service!

If I could give 0 stars, I would. Very shady experience. Our rep, Joanna, wasn’t shy at all to tell my fiancé and I that we were “screwing up” her commission by not purchasing a case and screen protector on top of the phone I was going to purchase. In fact, she seemed positively annoyed that she was servicing us after I informed her that overly priced cases and screen protectors weren’t worth it. That’s okay, rather than further “screw up” her commission, I gave her no business and took mine elsewhere.

I would give them 0 stars but I can’t do that. I went into the store to discuss my bill because it went up $100 for no reason. I was told they could not help me that I need to call 611 on my own. It’s getting to the point I will be leaving t-mobile come December. And when I call 611 no one can help me either. I was suppose to pay around $250 and now my bill is $379 a month.

I was the only one in the store and the guy was on the phone talking. I waited 10 min. I left. This was in Feb