T-Mobile, Central Islip NY

This used to be my favorite T-Mobile store until recently the old staff that used to work there don't work their no more the new staff is very rude not very helpful and seem like they don't want to be bothered I was down there not that long ago to see if I can trade in my Samsung Note 9 for the Samsung S21 Ultra 5G they looked at my phone and said that I couldn't trade my phone in bc their was a scratch on my screen it was a minor scratch nothing serious well I left after they told me no and the SAME DAY I went to the 1 in the Bay Shore mall the guy that helped me was very friendly showed him my phone told him what had happened he laughed and said that he would give me money for my phone that he didn't understand why this location would say no and I was able to trade in my note 9 and get the Ultra 5G I'll NEVER step foot in this location again DON'T WASTE YOUR TIME PPL ny going here go to Bay Shore mall a lot better

Sales people on the floor are not helpful, I had to call tmobile and talk to a representative while in the store. The rep on the phone helped me as the sales people didn't never go there again

Sales person was very poliet and friendly and explain what was wrong with my phone and fixed it right away and treated me as a customer and will go back for the service

We came today to this store to upgrade one of the lines in a old sprint family plan since both companies are merging as one. We couldn't end the transaction since Sprint still is uncomfortable to Us even we have been more them 7 years with them. However we get the fortune to deal with Jason and Stephanie. They are very professional, courteous and patience to treat costumers. Both show another level of costumer satisfaction care. Hope T Mobil incentive employees like them and recruit new crews members and provide the training to became as Jason and Stephanie level.

Previous experiences were good, now im calling the location and it prompts you for English and Spanish but hangs up the call once u hit a button

Bad customer service I went to they will help me to add my girlfriend to my bill and they told me that they could not and I called the tmobile that is in Washington av Brentwood and they helped me

After a few kinks that were worked out everthing went smoothly. The problem was with sprint customer care not anyine at t mobile. We went back a couple times.my daughter got the new iphone and needed everything transfered unfortunately they were closing and it was the night before a holiday. They held onto my daughter's trade in until they opened up again. We returned and they did as they promised. They were very professional. We got a great deal and walked out with 3 new phones.

Not happy about the tmobile/ sprint merge. I went in to talk to someone about my sprint account but they really counldnt help me even though tmobile bought out sprint. I would have walked out with 3 new phones but they didnt know how or what to do. Very disappointed. Ill bring my service elsewhere.

Maraya Jones has helped me two times at this store and I will say PHENOMENAL. I’ve been to many T-Mobile stores and left very disappointed but EVERYTIME I come here she helps me 100% or always tries to find a way to solve my problems. She needs to be a manager! She is a great problem solver not to mention she’s cute. But anyways she sold me my iPhone today. I don’t know what you guys would do without her! She’s hard working, dedicated. Thank you guys so much for having a wonderful employee.

Poor customer service. Standing around waiting for an employee to tell me if they can help me or if there’s a waiting list. No one willing to help.

My customer advisor Cory was great. He was knowledgeable and always a peasure. The other advisors were observed to be very professional.

After a horrendous experience at the West Islip location, I took my business to the Central Islip store. After explaining my discrepancies, I was guided to Joseph. I can’t praise Joseph enough. Incredibly professional and knowledgeable, as well as personable. An honest salesman that I wanted to buy from. The staff is amazing. Highly recommend.

Not a bad store but it didn't seem like they wanted to sell phones as one person was on the phone with a customer asking if they had a curtain phone and then asking their coworker if she should say if they had the phone or not and her telling the other woman to say they didn't have it when she just said she had a few white ones other than that my service during my walk-in was good they didn't bug me or try to force me into buying she patiently waited for me to ask about what I needed

Excellent, excellent customer service. Been a T-Mobile customer for 5 years and love it! Everything time my mother and I go to the T-Mobile in CI we always ask for Yosselyn. She is very nice & was able to answer all on our questions. Been going to see her since day one and she’s amazing. She will remember us from previous visits. She was able to answer all of our questions. I will definitely recommend her for your phone needs!

Went here to upgrade my account, what’s a disappointment very unprofessional this guy name Josh. I will move all my phones to elsewhere T-mobile just lost a loyal customer!

Poor customer service. Person who helped me seemed more interested in other people’s conversations rather than helping me. She was not helpful at all.