T-Mobile, Ithaca NY

Nick is the most knowledgeable, patient, and friendly person I've ever encountered at tmobile. Thanks so much!

My experience with t mobile has been a mess. The workers were nice enough but t mobile as a company is terrible. I wanted to switch from Verizon to t mobile. Their site says they service my area with 5G. I went through the long process of switching, then got a phone through a promotion. Well of course that evening when we got home, there was NO service at our house. I cancelled service within 2 hours. The promotional phone was shipped and I had to return it. I went to the store and they gave me the run around of having to call customer service, and customer service told me to go to the store, and so on. The store finally returned the phone and then a month later they tried to charge me almost $1000 for the phone and service! I had to call customer service to make them stop and they almost tried to tell me that I had to pay, which of course I said absolutely not.
For anyone thinking of switching to t mobile, DON'T DO IT. They are a second rate company that costs as much as Verizon. Any money you save with them will be made up for in the countless hours you spend trying to get your service to work.

Caleb is super amazing and helpful. I was in a complicated situation and had to speak to like five different Tmobile teams over the phone. Caleb patiently helped me through the entire process. Would 100% recommend this store.

Store hours on the sign posted on the door said they would be open until 8pm. I come at 7pm today and no one is here!

The tech helped me through the process and I walked out with my current phone on the TMobile network.