T-Mobile, Valley Stream NY

Great T mobile Omar is the best he helped me a lot in the move from metro pcs to T mobile 4 lines and very patient. The manager was great too very friendly, this place is the best T mobile highly recommend

Went in there to get my son a new phone. Was lied to by one of the sales reps about lowering my bill. These people are not trustworthy.
I was paying less than $150 for 3 lines, now the bill is over $200. Make sure if you're in that store. You read all the fine prints. The lies are for real.

Watched an associate pass me 3 times while I was waiting to go help someone who only just entered the store while I patiently waited. I actually had to call a different tmobile store to get my question answered. The other associates seemed nice enough but they were definitely overwhelmed

I walk-in yesterday to buy a new sim card for an existing line which was register under my sister.i was told since I'm not authorize under the account i can't replaced the lost sim card. Etheridge Nelson went above and beyond to make sure i did not leave the store unsatisfied. Now I open a new account all due to his hard work and his professionalism. Thank you for your help Etheridge.

Came in for a quick trade in, got assistance from paul.been with t mobile for less than a year now and appreciate all the services and support from them! Definitely recommend!

Came into this location looking to get a phone, and the young man that helped me was so knowledgeable and understand, I got a free Apple Watch for my daughter and it was simple. I think his name was Paul

I was having issues with my phone. Etheridge was extremely knowledgeable, kind and compassionate. With his help and experience he made sure to alleviate all inconveniences. Etheridge took the time to make sure I understood all that was involved in me getting a new device. As a salesperson I felt comfortable that he was doing what was in my best interest and it made all the difference. Thank you so much!

Great service today, the rep was very professional and thorough with explaining the promotions I would receive today. Called into customer service help me update my PIN and setup my T-mobile app. Etheridge did a outstanding job taking care of me today.

Worst customer service ever. I will never go back to Green Acres Mall location. My entire family has Tmobile, we have no issues dealing with the customer service reps over the phone, but unfortunately the experience at this store have me giving a bad review.

Came to the store and I was surprised it was open at 9am, Spoke with Paul H and he was great explained everything so I’d understand my new bill and I got a free Apple Watch for my daughter. I’d say Paul is the best employee at this store and everyone should ask for him!

Avoid this location by all means. The service is the worst the staff is unprofessional as well as management. They couldn’t care less about customer service.

My experience at the T-mobile location in Green Acres Mall was horrible. This is the worst location I've been to. There's a lot of deception going on over there, they lie to customers and very unprofessional. I went there to inquire about current IPhone promotions and was told I had to have a device to trade-in. I proceeded to do the upgrade the representative charged me $35.upgrade fee as well as $35.activation fee and how I noticed was on the receipt. I called customer service for carification only to find out that they have a promo with no trade in required for IPhone 15. The customer service rep was nice enough to help fix the situation and credited me back the fee. This store doesn't deserve a 1star.

I would give 0 star if possible. Terrible greedy workers here. Went in yesterday to upgrade my iPhone 12 to the 15 pro. The employee went into the stock room and chatted with her manager and came back to tell me they don’t have the iPhone 15 pro in stock. I mean seriously? Every single store has iPhone 15 pro in stock. I get it she wanted to add a line on my account or upgrade my plan to make her own commission but at least don’t flat out lie and say there are no iPhone pro in stock. Will never visit this store again.

Very helpful staff I went to get a SIM for a lost phone in my account and was helped right away and everything was explained to me

Amazing Store really appreciate all the reps. The Manager Jamil he really went above and beyond to take care of my wife and kids phones.

If I can give 0 stars, I would. Hands down the worst t-mobile location I have been too. From the mobile reps to the management (Jamil), lack of professionalism. Instead of helping resolve my issue, they complicated the process, then directed me to contact customer care.

Customer service sucks i wish i could give no star. I visited there because 611 was not able to identify me so they ask me to visit a store with my id. When i got there girl ask me to call 611 and she will identfy me.when i dial the wait time was 30 mins she said i have to wait till customer service comes on. I just walked out. How dumb you think i would visit the store where as i can dial from home. I Will never go back to that store even if i was getting a free phone.

A comprehensive and well prepared electronic store where all your shopping needs for electrical devices are posted.

Honestly worst experience ever the guy that help me look like he didn’t wanted to his job the employees are super rude never again coming here for anything