Taylor Heating Inc., Rochester NY

I have never been happier with any company I have worked with. Adam spent four hours on a Sunday to help us immediately because our air conditioning crashed in the middle of a heat wave. It was unbearable. They arranged to have the work crew here within a few days and they completed the job in one day, and were the nicest, most competent and pleasant people I, could. Have welcomed into my home. Five stars is not enough. Don’t blame Zack for the blond wig commercial – he’s actually phenomenal.

After an energy audit a few months ago, work was done to insulate my attic and basement. Ian and Brian arrived at 8: 00am as scheduled. The project was slated to take two days. Instead, the work was finished by mid-afternoon on the first day. After they finished, they fully cleaned all areas of the house that was impacted by the work. Both Brian and Ian were outgoing and personable with a good sense of humor. As they finished early, they also called Micah who initially performed the energy audit. He came over immediately to sign off on the work. An excellent job well done. Great representatives of Taylor Heating.

John is super friendly and even greeted the dogs. He answered all my questions and concerns and did not try to sell me something I did not need. Love having their contract. Even if I do not need the emergency service it pays for itself in the two general services I get each year.

From Tiffany, who answer the phone, to Joe, the project manager and Collin install tech, Alan and Jake answered all questions and all extremely professional! It was a seamless process!

Les has been servicing our home heating and AC equipment for many years, and I appreciate his annual visits. Thank you for good service!

Matt was very polite and informative. He took his time while inspecting and going over the details. I highly recommend them!

I don't know about the money aspect is I just had back surgery and my father's been handling that but I want you to know that the crew of different people that you have done to my home everyone is friendly respectful and they do their job and peck ably

This issue at hand ended up taking longer than expected but I’m still please because they were very thorough and did not leave till the problem was fixed.

The techs was friendly, professional. Explained what he was going to do and did it quickly and cleanly. Would recommend Taylor for heating issues.

Neat friendly and informative. I recognized him from a previous furnace maintenance visit and was glad to see him for this HVAC service.

Very friendly personnel. Answered questions I had. Respectful of property. All in all good experience!

Garrett was very efficient, checked AC within a few minutes. Pleasant, friendly. I am always happy to have Taylor personnel come to my home.

We were surprised that the service person only evaluated what neded to be done. He was not allotted the time necessary to complete the work that day.

John did a wonderful job on the semiannual maintenance on my air system this morning. He was friendly, engaging, and knowledgeable. Thank you, John and the rest of the Taylor Heating & Air team for being such a pleasure to work with!

Professional service. Explained the findings clearly. Great job installing my new equipment and explaining the operation