TD Bank, Middletown NY

Everyone at the branch is welcoming and helpful. They even engage with my kids when they bring in a deposit for their accounts. I’ve never had an issue or a question that could not be answered or fixed. I couldn’t ask for a better home branch.

I entered this location today and was greeted by Teresa with false and inaccurate information. I feel like I was profiled. I bank with TD and Capital One, I needed to withdraw money from my Capital One Account. I didn’t want to use atm to avoid the ATM fees, she told me that I wouldn’t be able to withdraw funds inside the branch. I knew this wasn’t true. I ended up spending $11 on ATM fees due to her profiling me. Minutes later I called Capital One and the rep stated that I am able to go into any bank and withdraw with Advance Cash and successfully withdrew the amount I needed with the help of Emelia. She also was profiling, after proving me with the receipt and transaction being approved for withdrawl of $1,000 asked me for several forms of id after I had provided her with my New York Drivers License and Debit Card. Regional Manager Dwight should really look into this.

Comparing with the 211 one, totally not in same level, less professional and lower customer service

An embarrassment to banking anywhere. Abysmal service, whoever is running this bank should be ashamed of themselves. 40 minutes in drive through for a simple deposit. Not the first time either

Worst Service In history. Even Wells Fargo is easier and more accommodating and that's a stretch.

TD Bank is my favorite Bank, staff very helpful and nice. They're open 7 days a week which is a good thing, I would recommend TD Bank to anyone