Teachers Federal Credit Union, Port Jefferson Station NY

I came here to get a debit card after losing one mind you TFC you was pushing back this from happening because they said at every bank their card machine wasn’t working. I decided to come here and the big woman with the glasses decided to help out other people who came in acted like I wasn’t sitting there until I had to sit up. She told me there was only one woman in who could help me and pointed her out I saw her with other members, so I decided to wait. This woman told me I wouldn’t be able to be help till after 5: 30 PM. It wasnt even 5 pm yet so I asked her if the woman finished before her appointment if I could see her in between since I would be willing to wait.another woman came to replace her position and told me that I could be helped in between, but instead her and a third woman decided to come towards the front desk and just speak to each other while I was waiting and while the fact that the worker was done working and also open to take another client, I could have easily been helped but they wasted ten more minutes right before the time of the appointment I’m tired of (TFCU) banks taking up my time with or without an appointment there’s always an issue and the fact that every location was having an issue and I had to wait a week is so ridiculous.

Wait times calling on phone are ridiculously long, 15 minutes plus.
Very poor service, need more representatives

I honestly don't know why I bank here after 18 years. In the last 6 months every attempt at an atm results in me being frustrated. ATMs are broken all 3 every week. You force everyone into telebanking but your machines are broken, how about going back to regular banking if you can't fix your machines. Finally leaving this bank after 18 Years because of its horrendous services.

Port Jefferson branch is horrible. The teller they have is the slowest person I have ever seen. Went 2 times to cash checks and couldn’t get it done. Fist time left after waiting 30 min with only 3 people in front of me. 2nd time walked in and was told she was going on break and no one to cover her by a manager that I’m sure could have continued serving customers. I’m not sure if I’m gonna continue banking with them because I have to travel far to go to another branch which I will say are all
Great.

If I could give 0 stars I would. Bunch of racist, mean, and rude people who assisted us. Stereotyped us and started being “nice” when they looked in our accounts.

I felt very uncomfortable doing my transaction based on the questions I was ask This is not how I want to feel when I bank, I will be speaking to the manager

Spoke to the manager who was basically rushing to get off the phone, no empathy even though I was clearly upset. I was given an insincere apology. I hung up feeling the same as I did before calling.

Jamiylah Cooke the financial services representative helped me & my daughter with our cd renewal. She was accurate and fast & explained everything that was needed.

Just open your account the other day. Set up online information activated my card etc.called to find out some information, I understand if there’s a hiccup and the new account. Spoke to two separate people, both very nice both putting me on hold, phone initially: automated system said there was a 13 minute hold, Once I got through, representative, put me on hold to take care of the situation, got disconnected, I called back again now and a 18min wait! If the waiting I spoke with the second rep. I gave him my phone number and said if we get disconnected, make sure someone calls me back he put me on hold to look at the situation got back on the phone and said he was going to transfer me. AGAIN WENT TO AUTO-SYSTEM! This time 14 min hold!
TOTAL OR 45 MINS ON HOLD! Ridiculous! Well that relationship didn’t last long, will have to take my business elsewhere. What a shame.