The Home Depot, Hawthorne NY

Hawthorne Home Depot has associates who tend to be more helpful compared to two or three other home depot that I frequent.

I just had the most pleasant experience at this Home Depot. Each employee I encountered at both Customer Service and the self-check out area were beyond helpful and nice to deal with. And five stars/kudos/two thumbs up to Lamar (Head Cashier) who went out of his way by calling us back when he found more of the item we were looking for. Wow, just, wow!

Huge shout out to Henry Timmons in Millwork at the Mt Pleasant store! He was unfailing courteous and extremely helpful! (I KNOW -such an anomaly at Home Depot!)
I need a new front door and he walked me through all the steps; was very patient when I misremembered the manufacturer of the door I wanted, and explained the process of getting a quote on installation and printed me a copy of everything -AND he explained that it might be possible to have the installer build out my jamb by 1/2 inch thus saving me $300 for a custom door.

THEN 2 weeks later after I got the door measured by the installer and the quote for installation AND found that somehow after a round of emails they ordered me the custom door and the installation was ~ $300 more than I had thought. Needless to say I immediately tried to contact them by phone which was a complete exercise in futility! [Just DON'T attempt to call him or ANYONE at the store -it simply doesn't work - you go around in a loop forever! ]
Anyway I decided the only solution was to go back to the store and speak to them directly. AND fortunately I arrived at ~2: 30pm - Henry was there (he had just come onto his shift) AND he wasn't busy! He spent literally an hour with me going over all the charges, explaining the extra installation costs; he called the installer for me and explained that not getting the custom door would save me $300 and they agreed and explained they would just need me to get a $40 external door jamb kit.
So Henry fixed my order: he removed the custom door, had me order the online standard door and gave me a bunch of discounts on the other supplies so that I ended up saving another $100!
He is a prince! I have never had a nicer and more helpful interchange with a store employee! Seriously they should double his pay!
Thank you so much Henry!

I came in for a thermostat for a customer what the thermostat installed the thermostat only to find that although the box was sealed and wrapped in cellophane this was an old thermostat as the temperature up and down buttons were badly worn and the thermostat did not work at all. Of course I returned it was able to get a working thermostat but doesn't account for my time which I surely cannot build my customer for because it was neither of our fault but the fault of home Depot so it required a second visit. Luckily the weather was not calling for heat or air conditioning. But the practice of re-wrapping packages that are brought back kind of is misleading and disappointing

The experience was not good due to our Mr. Jun in the plumbing section refused to help me. I asked him if he can help me to find a reducer for my mini compressor and he said "We don't sell compressors. I repeated what I was asking for and he keep saying We don't sell compressor. While in conversation with me, he walked away and proceeded to ask another customer if they needed help. I walked away shaking my head and another worker asked me if I needed help. I said no and explained what happened. Miss. Marilyn was more than will to helped me. I thanked her sincerely. Because she was willing to listen and help, I decided to complete my shopping instead of leaving. I saw Mr. Jun about 30 to 40 minutes later and he asked me if I was ok and I told him yes.considering you refuse to help me. He said nothing after that.

They need to train their staff. And their staff need to show up when paged. More than once I've given up and left after waiting 10 minutes.

There a young lady by the name of Alesha at self checkout omg she so helpful and she have good customer service too making Homedepot prove!

Not the most friendly staff try to get keys made and the lady that was ahead of I guess locksmith had a really bad attitude would never go back there again

Home depot, doesn't need reviews! Is the best supply n hardware store, if lowes is not near by! They should merged or work together! Still both companies need a makeup lift!

We just purchased our Christmas tree there. Have a nice assortment of trees and are reasonably priced. We picked our tree out and within minutes it was packaged and put on top of a car nice job

A manager produced a receipt I lost from a different HomeDepot two months ago. She looked into the issue for about 5 minutes with nothing about it.
She then was able to to refund me and match the price of a ladder I bought the month before. That in total saved me $72 on a $150 purchase. The staff is generally professional or friendly most of the time. Products are decently stocked.

Beware if you go to the Home Depot in Hawthorne, NY - specifically the mini-blind/carpet dept. There is an employee, Rosario, who refuses to wear his mask properly and talks to customers face to face (not socially distanced) with his mask well under his nose. When I asked him to cover his nose, he gave me such attitude and wouldn't do it until I repeated demanded that he do it. When I walked away, my husband heard him complaining to his co-workers about me.
This was just yesterday and it was the 2nd time I was there within the last week. The first time I was there I didn't say anything but when he came over to help me, I backed away so that I wasn't close to him.
If you care about protecting yourself from COVID-19, stay far away from that department. But what is more worrisome is that no one in the store was making sure that the employees, in general, were wearing masks properly.

The staff here is very helpful and the lines are usually never long which makes this the best home depot in the Westchester area. They rent tools and trucks here unlike the Yonkers location and the store in pretty well organized

Oh boy.all the products but do what if there is nobody to help you with finding them. Great place for a contractor who knows his or her way around the place

I like this Home Depot because they pretty much always have what I go for. The employees are very helpful and their selection of items is good.

The staff here is actually very personal and helpful. I can't tell you how many times an employee dropped what they were doing and went way out of their way to help me find something. They are also pretty knowledgable about the merch and were honest when they thought I could find what I was looking for, at another store. As a result, you got another customer for life! (me)