The Hurlbut, Rochester NY

As an employee, I can tell you the staff is treated terribly. Hours and work days are changed with only hours notice most times. Management's solution is to threaten termination as a first option. We are the people who care for your elderly family member while Hurlbut drains their assets.

Both an elderly former neighbor and an elderly family member have stayed at The Hurlbut at differing times: both experiences were less than adequate. I would describe the attention to the residents as negligent, edging toward abusive.

I'm at the age where many of my friends' parents are in skilled nursing facilities, so I have observed the workings of many in the area. Across the board, most hands-on staff are underpaid, overworked, and typically have received insufficient training for the job. (It truly is a shame how disrespectfully we treat the elderly in America.) However, I think The Hurlbut takes the cake in regards to blatant profitability over care. As harsh as it sounds, one gets the sense that the place is merely a warehouse for people to dump folks with limited incomes to die.

The physical atmosphere is dreary and depressing. It's understandable that walls and furniture are going to experience a bit of wear and tear, but this is far beyond that. It appears as if no one has cared for the aesthetics of this place in decades. Scratched, dented, and outright broken furniture abounds. In resident rooms: window screens are missing or torn, blinds are broken, walls are not just scratched, but gouged. Beyond that, the few personal items resident's may bring in, have been known to "disappear. "

There are a few good employees that genuinely care. Unfortunately, they are far out-numbered (and possibly even bullied) by those who are burned-out, under-supervised, are simply disinterested. There are a few employees that are downright scary - using threatening tones and verbiage intimidating residents. Attempting to address these concerns with management gets you nowhere - they are minimized or and a "we're doing the best we can under the circumstances" excuse is used. Pathetic. Pitiful. Disgraceful. If you have a loved one at this place and can't relocate them, contact them on a daily basis to make certain they aren't volunteering to end their life before it's time.

The Hulburt care facility is by far the best care facility bar none. If anyone is looking for a place that would take excellent care of their loved ones, look no further than here, you will not regret it.

Nice Place. Friendly Caring and compassionate staff. Made my Aunt feel welcomed. Greatly appreciate the care she is receiving.