The KING AND I Cuisine of Thailand, Rochester NY

The King & I has been a great place for lunch or dinner for years and year and continues with excellent service and great food!

Just had lunch here and it was terrible. I ordered the pad Thai and it was extremely bland and seemed like something they heated up in the microwave from a tv dinner or something. I would definitely not eat there again and don’t know how this place is still in business.

Let me start off by saying the food here is great! I’m a regular, and have never had anything wrong with the food. Tonight I was extremely disappointed in the service we received. They brought out one big bowl of rice for 7 people which was fine… in the past we’ve always been able to get the rice bowl filled and the staff is always so friendly and comes out and asks if we want more. We ran out of rice quickly with 7 of us, and sat 10-15 minutes waiting for someone to come so we could get more. Once our waiter came, we asked for more rice since we all sat there 15 minutes waiting for some. He told us it would be a $2 charge per person for more white rice. $14 more for white rice. We’ve never ever had to pay for additional rice, and server was adamant and shoved a menu in my face to show me rice was $1.99 per person. The rice is in the back as an add on.on top of the menu it shows all meals are included with rice. If you are going to start charging for simple plain white rice that is already clumped together and not soft, we will start supporting another Thai restaurant. Absolutely disappointed! If you are going to start charging for rice, then bring every individual out their own bowl of rice instead of throwing in one container for everyone to take out of. I’ve also NEVER had to make a reservation any of the times I have came here, and the staff was very rude up front. I said there were 7 of us, and they asked twice if we made a reservation. When I called to ask if they were open, they should’ve said on the phone a reservation was needed. I hope the rice situation gets fix, or make it clear to customers from the start you are now charging for rice that is suppose to either your meals.

Not very or at all authentic Thai food. Mediocre Asian food. However, it seems like a poplar place for Westerners.
I ordered Pad Thai and "curry" chicken dish. The chicken "curry" meal was served on top of white rice, the rice should be on the side unless it's fried rice.
Flavor wise for both dishes were mediocre at best. I took one bite asked them to box it up since I lost my appetite to eat it there.
The waiter told me that I wasnt their demographic customer which is fine. I don't expect all Thai food in US/Canada to be all authentic but the taste wasn't there at all.

Best Thai reataurant in the state. I love this place, and have been going here for the past 20 years. It is a consistent and enjoyable experience every time.

The guy that answers the phone is EXTREMELY RUDE! I will no longer be going here. So nasty and abusive. I’ve never been yelled at ordering take out for Thanksgiving week. Shameful. I’ve been putting up with this for years here and I’m done. Someone needs to tell him to change his tone.

Food was decent. Not great, but not bad. Service was very slow, we waited an unusually long time between our waitress filling up our water glasses and returning to take our order.

The older gentleman that seated us was the most rude person I’ve EVER encountered in a restaurant. Food was decent, but I will never be back there.

I ordered the fresh vegetable roll appetizer, and the Wild Curry Vegetable for my entree. I also decided to try a Thai beer for the first time. The portion sizes here are absolutely huge! The food is so full of flavor, and so good! The atmosphere was pretty quiet, and the floor plan is very wide open and spread apart. The service was extremely fast, and mostly friendly. The only downside was I felt like I was being rushed out of the restaurant. I was asked if I wanted a to go box after I had barely started on my meal.

Terrible Service + Food

Service: Wow I have never experienced such terrible customer service. I only came here for green papaya salad and this was one of the only places I saw had it near me.

As soon as I walked in, I was not greeted. The restaurant was empty, too. I waited for a little bit as waiters walked by. They could be busy. While waiting, I pulled up a menu at the podium. A guy sitting at a table eating asked me "are you ready? ! " I said yes. Still at the table, he asked me harshly "what do you want? " I told him my order. He walked to the podium angrily with his mouth full of food. I was not greeted with a smile or kind words.

When my order was ready and I paid, I asked for chopsticks to go. He threw 2 chopsticks in my paper bag. No thank you or nothing.

I am Asian and have traveled to many Asian countries, yet I have never experienced this bad of customer service.

Food: The green papaya salad was not good or tasty at all-it was bland and flavorless even though I asked for spicy and sour.

Next time I will buy my own ingredients to make green papaya salad:)

Our favorite thai spot.unfortunately today they are closed due to kitchen issues and there’s no way to check aside from showing up to their door after an 8-hour drive excited for their food.great place and usually worth a pick up order across town but we wish they were able to have some kind of online presence so we could have known.

The food was okay, but the waitress was rude and dishonest. We arrived about three minutes after lunch ended, so we asked if we could still get the lunch rates. We were told no. So we ordered our lunches. I wanted panang curry with beef, but the waitress pushed me towards another dish. The food came out very quickly, and when we said something about how fast it was, the waitress said that it was left over from lunch. So we got sold the lunch dishes that had been sitting around and they charged us full price! My dish was thick and gooey as if it had cornstarch in it or it had been sitting cooking for a long time. The food was okay, but we're disappointed by how they treated us, and we won't be back.

Ordered brown rice and Massaman chicken curry. The food arrived. I look at the chicken dish, no potatoes, and an integral ingredient of Massaman curry is potato. And instead of brown rice, white rice is placed on the table. I asked the server if this was the Massaman chicken I ordered? He said yes. There’s no potatoes I replied. He checked with the chef, they’d run out of potatoes! But, they are still selling Massaman. No offer to order something else. And he deducted the cost of the brown rice from the bill. I ate very little of a dry chicken dish. Paid the bill and left. I doubt I will return.