The Party Connection, Rochester NY

Let me start by saying this: When there is a world wide pandemic, how a company treats you says alot about a company and its values. I was REALLY dissapointed with The Party Connection's treatment.

Like many, my wedding has been turned upside down due to Covid -19. We booked The Party Connection for DJ, Photographer, and Photobooth. In the beginning working with David E. Seemed great, however, over time the experience became a bride's nightmare. In April, we expressed our concerns with David and told him we were unsure we could have our wedding in August, but he said to wait to make a decision. Fast forward to the end of June, we told him we still were unsure and leaning towards no. He STILL said to wait. We decided to cancel our big wedding, if you are planning a wedding, you know guests need to know with enough time to re-plan their attendance.

We initially tried to get our deposits back, due to Covid-19 and he kept dodging the subject of money. He told us he was being extremely flexible and repeated many times how his brides love working with him. We then decided to try and salvage working with him, and asked to put our 3 deposits towards the photography portion, he again said no. Since they were different parts of HIS company. We are now trying to work with him to refund our money for an event that cannot even happen due to Covid-19. Since we are in phase 3, he cannot do his job anyways! (entertainment is in phase 4). Since we need to cancel due to the guidelines of Covid 19, I believe that should mean we get our full refund, or anything for that matter! Very dissappointed. Very sad. And very very unhappy with working with The Party Connection. I do NOT recommend.