The UPS Store, Oneonta NY

Employees here are always very pleasant & Always ready to help and it makes returning things so much easier. I e been to this location many of times and always get pleasant employees.

Dropped off a package to ship on a Monday and when it wasn’t delivered by Saturday I check the tracking and it said “label was created”. When I could finally reach them on Monday morning (now a week later), they found my package, still at the store. They then absolutely refused to expedite the shipping, or provide a refund, and even refused to let me speak to anyone in charge. Their rationale, which they repeated like ten times, was that since I picked “standard ground”, I had no guarantee on when my package should arrive, and evidently that means it can sit in the store you drop it off in for a week, and that’s the customer’s problem. After wasting a full 30 minutes on the phone, and being hung up on after I refused to just take a refund and take my package elsewhere, they finally agreed to expedite the package, and acted like they were doing me a big favor, which they weren’t really required to do. In the end also never let me talk to anyone in charge, even though I requested it 10 times. Don’t trust these stores. They are franchises and the actual UPS company takes no responsibility for their actions.

Update: Even on a cold and rainy Monday morning the staff was welcoming and friendly. This store offers more services than just shipping. All shipping needs, computers available to print, copies made and of course personal and business mailboxes.
I use this store frequently and have always had a positive experience. The staff are friendly and helpful. They keep their cool even when overwhelmed by the number of customers as well as customers' bad attitudes. All the packages I've ever mailed from here have arrived at their destination in a timely manner.

If I could give no stars I would. Whoever was the female employee on August 30,2023, she needs to be fired. Attitude, incompetence, zero customer service skills. Inadequate knowledge of operating a basic copy machine. She messed up my order and had the most obnoxious attitude when I demanded she correct the mistake. Common UPS, there are plenty of competent job seekers out there, try harder in your hiring process!

As a business owner we rarely get our packages delivered on time due to them, not reading delivery instructions on our business door.

Thousands in orders have been marked delivered when the driver never got out.

Never able to get to talk to someone when I call & are unable to leave a voicemail.

I wish I could tell anyone we buy from to NOT USE UPS as they are proving to be more unreliable & unhelpful.

The staff, especially Crystal, are always very helpful, and provide excellent customer service.

LOVE THIS PLACE! The owner is so kind and helpful. I drive 25 mins to go to this ups store, and I have a ups drop off right by my house. Thats how amazing they are!

Was having an issue getting a document by email from a client, Crystal went above and beyond until it was able to work! That type of service is first class and should always be held in high regards! Great customer service!

The service I received was extraordinary considering how understaffed The UPS STORE was. I had a very important package I needed to ship to my fiance who lives in Nigeria. The lead person there properly instructed her coworkers in providing me the best options to ensure the best level of delivery provided by UPS. What a crime then how underpay the staff of the UPS STORE are.

I came in with A LOT to accomplish and Crystal expertly and efficiently helped me through all of it with humor and grace even helping others who came on during the process. Thank you! Great Service!

I received my mail here for a couple of years. The service is consistently excellent. I have seen these ladies working hard while always dealing with the clients in a professional manner. They are very good at what they do. I no longer get my mail here but will continue to use this location for other shipping business.

These ladies are fabulous! Every time I go in they are always super helpful! I’ve had a few printing projects done at this location as well, and I’ve had nothing but great experiences!

They all work so hard in this store. No matter how busy they always have a smile. Appreciate them being here.

Nope, not a way to run a business, lady at counter was texting on her phone when we got there, took her time to ask us what we needed, half way in asking her she pulls out her phone and starts texting, good employee you have, I won't go back

Always helpful and knowledgeable. I also use their printing services. The manager and the employees are great!