The UPS Store, Garden City Park NY

The people are great and the service it top notch.if your sending something somewhere go there.the best!

Wvery time we.come to this store, they are fast, efficient, and really kind a d friendly. GREAT service!

This post was for the Garden City Franklin Ave location. Not Garden City Pk.

I would not recommend this location to anyone. The way they handled losing my package was completely unprofessional. The manager Dominic did nothing to help expedite getting my refund in a timely manner and is totally unprofessional and rude. I was the one inconvenienced not him. He should be doing everything in his power to accommodate me. I will be taking this matter up with corporate! If I could give this location zero stars I would! So very disappointed with their lack of experience and professionalism!

I had the pleasure of using this location yesterday and it will now be my regular UPS store. The knowledge, customer service, and efficiency is absolutely fantastic!

I used to use the location on Willis Ave in Albertson and the customer service is just terrible, especially since the father stopped coming in and left it in the sons incapable hands.

My visit today was excellant customer service. Saba helped me with my return package and even taped it for me. I will definately use this location for all my needs!

I have been coming to this store of many years now. 99% of the time I have no issues, except maybe waiting a little longer then I would like. The employees seem to really enjoy their work.

On particular visit stands out in my head, about 3 weeks ago I was trying to get some documents bound, I had been to 3 different stores and they either refused to do the binding because I had the papers printed or they wanted an excessive amount of money. I came to the GCP store, asked if they could bind some documents for me, the manager asked when I needed them I told the manager Monday at 11: 00 am, it was Saturday at 3: 45 pm. The manager said no problem it will be ready by 10: 00 Monday. Fast forward to Monday it’s now 9: 05 am and my phone rings, it the manager from UPS, “I am calling to let you know your order is ready if you want to come get earlier. ”

Point of my example is to say, these employees go above and beyond to get the work done and they do it with pride. I will be returning again!

Garden City Park Store #4989 has the most amazing employee named, KAVI BHATIA. KAVI Helped me today with an order that had to be returned to overstock.com. The 2 boxes were so oversized The emailEd /printable labels were sent wrong. KAVI Was determined to help Me. He found a way to receive the email that’s also wouldn’t send from my iPad. He even spoke directly to overstock for me on my behalf to expedite the proper labels. This young man has amazing computer skills and patience with his Clientele. Sincere gratitude to him and his store for their help today.

I understood we are in a very difficult environment nowadays but there is no reason to be rude. I usually go to the one on Utopia Parkway who has the most professional service, never have to worry even if they don't give me a receipt. I came here today because I was nearby and want to ship a big box with UPS preprinted label and saw ALOT of signs on where to stand and wait, felt like it was a little bit of an overkill. I dropped off the box with the most grumpy employee and when I asked for boxes, instead of telling me that they are running low, he immediately told me that I have to have an account? I told him yes, my company does and he begrudgingly tells me he is running low and some back and forth later, he gave me some. Before I can ask him for just one more, he just walk away. I get it that he could be under stress working in this environment right now but seriously, you don't think I am under stressed too having to ship the goods too for my company? I went home to pack the balance of stuff and went to Utopia and guess what, more professional service provided. Never again in this place.

Terrible customer service. I'm used to the helpful UPS drivers and the helpful people that work at their distribution centers. They people were rude and not helpful. All I wanted to do was box up and item and ship it. It should have been easy money for them to make. Maybe they should be in a different business.

Ive been to this location multiple times for various reasons (drop off, mail out, etc). Each time, the staff is extremely friendly & helpful.
Not too long of a wait and things are done in a nice manner. I would highly recommend this location!

Molly went above and beyond! We sent 4 boxes home to Florida from my recently deceased Father-In-Laws house, and when they arrived 1/23/2020, I was amazed at the personal attention she took in packaging each piece for a safe delivery.

The service at this UPS store 4989 is professional, courteous, and dependable. Their pricing is less than a moving company, and they are as reliable. An excellent choice for a partial moving load.