The UPS Store, Yonkers NY

I had a horrible experience at this location. On a busy Monday with the line spanning outside onto the sidewalk to maintain social distance, I waited on line for my turn and was finally next to approach the counter when I realized that I forgot my phone in the car with information that I needed to complete my transaction. Leaving my packages in my socially distanced spot, I stepped outside to retrieve my phone and quickly returned before I was called only to realize that the security/doorman instructed two other patrons to go ahead of me and placed me at the back of the line.
With great displeasure. I asked for the number to the regional manager to voice my disapproval of the lack of respect and equity, I was told that she was onsite (Amy). I spoke with her and shared my complaint to which she brushed aside with several excuses. She at no time addressed my complaint or a possible solution moving forward.

As a customer tranascting business and following the guidelines of this establishment, UPS needs to provide equity training as well as maintaining positive customer service relationships. Highly disappointed in the service here!

This is the only UPS store I trust. I have been using their services for over a year at this point, and they have never disappointed me. I frequently ship very large items, and I take the trip up from Manhattan, where I live, to this UPS store in Yonkers, because they are so good. Amy, who I have the pleasure of dealing with most times I go there, is exceptionally good at her job, and does everything in her power to make sure that my packages are put together correctly and shipped promptly. I highly recommend this store for anybody shipping almost anything.

By far the best UPS experience. Every time I have been there, they are very attentive and know what they are doing.
Also if there is a line, it moves fast

Store charges $1.50 to place tape on any box. Even if the box is the size of a cell phone. A roll of tape costs $1.50. This is a very abusive practice towards the customers. I never thought they would get so low.

I tried to return a amazon purchase and was told do not label the package.when i got to this location i was told by an incontempt associate that i had to get a shipping label and specially told him that the amazon website instructed that i didn't need to print the shipping label and the associate tells me that he can't ship it out without a return label but yet i already have the return code. Evaluate your rules and procedure next time.

Went in today to simply drop something prepaid off, the woman at the desk had a massive attitude, and wanted to make me wait in line to get a receipt. I told her I didn't need one. In response, she started made a public show of rolling her eyes at me, and muttering under her breath to the other two people in line.

Obviously after that I no longer felt comfortable that my package would reach its destination, so i waited to get a receipt. So I stand in line, and then she invites someone who is in a different line to cut in front of me, then in a very condescending tone explains that it was because he was there first. I didn't have anything to say to that, but she continued to explain to me where she had let someone else go first.

Sad situation, as I have been to this store many times ant they are always wonderful. The rest of the staff have been nothing be fabulous in previous times I have been here.

I like going here all the women are super friendly. They are very helpful. I always go here because I know I wont have a bad experience. They go out there way to help customers. They are fast and speedy so your in and out.

Returning amazon packages made easy! Very friendly service by all staff, the blonde lady who served me today in particular was very kind and patient!:) sorry never caught her name!

Worst ups store I’ve been to. First time me going there I got an attitude I let it slide because people have bad days but the second time I had to write a review and hopefully it would change. I got an attitude from the same person on 2 different days I would much rather use the post office.

The ladies who work at this UPS store are the best! They are very helpful, attentive and polite. I have been going here for years and have never had any issues. All of my experiences at this store have been positive.

Best customer service ever. Super fast and helpful. We need more customer service like that in the world.

The ups left the package out side the building he suppose bring to my apartment I paid for that
The package number is: spPBGVHV2H3 delivered Monday 25 June at 1: 00pm
My donut her bring up the package that not fear

Family was away on vacation so I had a cell phone, a birthday present for my kid sent to the store so we would have it when we got back, turn out one of the reps there Riley took it upon himself to refuse the package because " we did not call them first" called ups and was told that no where in their policy do you have to call first, completely missed up my kids birthday

Terrible customer service.

The lady who was at the store was super short and rude with me and the other customers. She was more worried about attending to two of her friends that were at the store.

I have always used UPS on a weekly basis I and this was a new level of terrible customer service. Not what I would expect

Sadly, customer service is lacking at all too many establishments these days. Not so at this UPS outpost! The staff were excellent. Helpful and professional the moment I walked in. It made a tedious packing and shipping task really pleasant. Though not close to home, this store is along my commute and I'll be using them for my future needs, exclusively.