THE WELL New York

The best massage I’ve ever had, and I’ve had many. Paula is incredible, you won’t be disappointed!

Super pricey for what it is. The massages and facials (which were good) are $275+ for 60 min, a price similar to much better spas in the City. The amenities are totally average. There isn’t any music playing, scents or a feeling of serenity. The relaxation area is a small area with an uncomfortable bench, and there wasn’t enough space for me to sit in between appointments.

We went to the steam room and you could hear the loud AC running the entire time. And the sauna wasn’t hot. I feel like they really missed the mark here and it’s not really a place you can go for a spa day.

If you’re going to spend $500 for a spa day, there are way better options in the City.

Very nice vibes and good healthy food! Usually takes a while for the food though so expect to wait a while for the food.

A treat place for me. Spa and space is nice and a unique refuge in Union square. Lunch in is better than take away. A great place for a quick catch up with a friend.

I absolutely love The Well! The design is beautiful and the staff is lovely and knowledgeable! I visited this past Wednesday and had the MOST DELICIOUS Curry for lunch followed by a healing foot rub in an exquisite relaxing room. The air is filled with the enchanting scent of the Well's RESET signature blend & the sauna and steam were pure heaven. I haven't felt so good since the pandemic arrived and intend to return next week. I also booked a birthday celebration lunch there for me and a friend later this month, which I look forward to with all my heart. Thank you for creating such a rejuvenating atmosphere that delights the senses and restores a sense of balance and harmony to our lives.

This place is a beautiful, calm sanctuary. The staff were so caring and courteous. The massage and steam were heavenly - Jennifer is a amazing! Thank you!

Very bad food for an astonishingly high price. I got the buffalo chicken bowl and it was unwell. They must get their chicken from Tortured Chickens Co. I had to go buy another lunch afterwards.

Naya who is just around the corner is orders of magnitude better and costs $13.

An extraordinary day at the well!
Omg! To me The Well is a little jewel in the midst of the hustle bustle and chaos of the city. It is my second time and while it was "nice" to get a foot rub and have a quick bite and dart off I truly didn't get the full gift of my experience. So the second time I went I gave myself a luxurious day to get my foot treatment but also wet and dry sauna sit on the swing partake of the imho extraordinary amenities like bone broth ayurvedic tea, fabulous spa products, lush robes, towels slippers, fresh aloe and ice cold wash cloths, mint lemon water, down to the Dyson hair dryer. It was a totally glorious experience. Plus I was surprised how the co-ed piece didn't bother me at all. Even the specific attention to needs like apples, packets of almonds, lovely products blew me away. For me it felt like so many hours went into thinking what are the small and big things that would be meaningful for our clients. Lastly to me the staff was exceedingly lovely efficient and the fellow patrons were so welcoming. For me the only downside was having to leave at the end of my stay it was so luxurious. I'd highly suggest if you go to allocate a few hours at the least to experience to me what the well encapsulates, to go to the well of your well being and rejuvenate yourself. I'll definitely be back.

I went to THE WELL yesterday for the first time and I was thrilled with my experience. I knew of the space but all my expectations could not measure up. I experienced a Craniosacral Therapy, which I would suggest to anyone who is interested in relaxing and resetting.

Their food is always healthy and maybe even sustainably sourced, which is nice, but it’s at quite a high price point (which I’ll excuse if it’s necessary for it to be sustainable / local or gluten-free), and the service isn’t always amazing. I also resent the no-laptop policy, although I understand the rationale. And the restrooms aren’t always clean or functional. I’ve also been rushed by a waitress before putting the check in front of me when I wanted to order more (and wasn’t even there for very long!), and getting more water is always a struggle, if not impossible sometimes! I was shocked to continuously have poor service after having been here so many times, but that’s typical for here, it seems. And so despite the great concept and healthy and possibly sustainably sourced food, I will not be giving The Well five stars - I would give 3.7 if I could for poor service.

THE WELL is a sanctuary space where I could easily spend an entire day, moving from the tranquil relaxation areas to enjoying delightful breakfast and lunch at the restaurant. The services offered here are truly top-notch, and my experience was elevated by an unbelievable massage. Jess Klein, in particular, deserves special mention for her skill and expertise. Her massage, which incorporated hot poultice stones and dry brushing to promote lymphatic drainage, was a game-changer. Thank you, Jess, for providing the best massage experience!

I went for the maderoterapia massage about a year ago and loved everything about my experience.my therapist educated me on the techniques used and it’s benefits.i also ove their wellness shop on the top floor, filled with the best quality products for skin and wellbeing, as well as beautiful accessories

Nice place to relax and treat yourself for a spa day. It’s a little pricey but I think it would worth it if not all the extra charges they charge as a tip of20% plus tax on top of that. I came 30 min before to use their saunas one of them was not working and nobody let me know about that dry spa was still a little cold. So l missed all other treats I can enjoy for such a high price. No discount no extra treats. Facial cost me $300 for 60 min and I don’t think person who was taking care of me was that good. She did some massage and then start facial and it was so many times I just was laying down waiting for mask and some other stuff and I think she should start with facial and between give me massage instead of just laying there. 60 min is so little and you just laying there for 15 min waiting

First time here, and second appointment coming up. Beautiful location. Looking forward to more visits when in the city.

Great yoga class and one of the best massages I’ve had. The food was also delicious and the overall aesthetics/vibe of the Well is lovely. My only qualm was that it was overpriced even for Manhattan.

The Well is a calming oasis with a lovely cafe, welcoming atmosphere and beautiful and healing services. Highly recommend to visitors as a great option outside of hotel experiences.

10/10 recommend! I went here for a massage on my birthday and had the best and most relaxing time. Paola was WONDERFUL and made it very personalized. Best spa experience in the city! X

Hearted, there are not really any good facilities, and the massages were nothing special. I realize it's located in central Manhattan, but I don't think it's worth the money. Aire spa is a similar price point and offers way more, and their massage therapists seem to be better too.

***update, after writing this review, I was asked to email the management so they could follow up, which I have done: twice! Still, no one has been in contact! Really disappointing and unprofessional. They really don't care about customer service***