The Westin New York Grand Central

For the price, I would not stay again.
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Pros: Location is near subway station and accessible to tourist attractions
Cons:
They have no fridge or microwave available for use for guests. So dont plan on having any food in your room. Ended up wasting $50-$75 dollars worth of food because of this.
Staff was not responsive after multiple requests for towels in the room; eventually had to make the trip myself to the front desk in the middle of the night to have them brought back up to my room after 3 hours.
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Overall, Better options in the area for similar price point

Hotel rooms were nice, the bed was very comfortable and the rooms had an incredible view. Except bathroom which was a bit small, the room itself was great.

No food, no room service was a major letdown of the stay. Other hotels are managing to provide to-go food and room services at least. Westin doing none of this was a bit odd and disappointing.

No filtered water dispenser in the entire hotel premises was disappointing.

The sofa bed in our room was left dirty from the previous guests and stained with period blood. Absolutely disgusting. My family and I had to wait in the lobby past midnight in our pajamas and finally when the hotel staff called us up to the desk, they were treating us as if we were causing a burden, completely unapologetic, and did not show any form of sympathy whatsoever. Forget the inconvenience of having to change rooms at 1am, such a health violation during the era of COVID is unfathomable. We checked in at 5pm and asked housekeeping to make the sofa bed around 6pm because we were told the staff leaves early. We came back to our room seeing the bed wasn’t made after a very long day, and rolled out the bed ourselves only to find the mess and blood. Well, I’m glad they didn’t do their job otherwise we would’ve never known about this. Clearly this hotel does not give priority to customer service, and most importantly health and sanitation.

Update: Spoke to the manager the next day and provided the customer service that guests expect in situations like this. James was very sympathetic and was able to accommodate us for the inconveniences.

I absolutely love this hotel. The place was extremely clean, the staff was amazing, and the view was perfect. The only thing I didn't like was for the amount of money we paid there was no fridge or microwave in the room. Due to covid room service wasn't available. The bar was open though and we had no wait even though it was alot of people there. There wasn't a large selection of drinks and they run u about $15 for all shots and $18 for all drinks (or vice versa) on-site parking is about $85 night but if your willing to walk a few blocks down you can get it for cheaper (we paid about $65.again u can find it cheaper if your willing to look) Overall I would definitely recommend this hotel and will definitely be coming back.

The hotel was nice. Can't wait until we are past the Pandemic so we can get full service. Room service and concierge. The bellman service was AWESOME!

Location is amazing, staff are super friendly and accommodating and the hotel itself is very nice. We had an end room on the 34th floor that was comfortable and clean with a great view of the city. We were there for three nights, and I believe the hotel was only open to 50% capacity. They did not have any food service, but the bar was open 2 of the nights we were there serving up cocktails. I believe the bartenders name was Amy (I had a few) and she was awesome!

Check in/out was smooth and easy, housekeeping was super responsive to requests and needs. It was kind of strange that the rooms had the small refrigerators removed, given it is nice to keep water cold. We also did not have the Westin "robe" that was profiled as being in the room. Not that that is a huge thing, but if you have never tried on a Westin robe you are missing out. I would absolutely stay here again.

Great hotel- still doing renovations so the restaurant isn't open yet, but didn't take from having a great time and enjoyable experience. Rooms were good we had a lovely view of the Empire State Building.

Very clean hotel located close to Grand Central. The staff has been very friendly and accomodating.

Have stayed there in the past
Will stay there again in August
Love everything about the
Westin

We stayed here in June 2021. Rooms were clean, comfortable and spacious for Manhattan. No food in the hotel yet but lots of breakfast places outside and nearby. Great location close to Grand Central and the 5 6 and 7 trains. Stayed on the 36th floor. Rooms seem to have redone. View of 42nd street with East River and Chrysler building. Hotel was quiet for June. No lines for elevator or check in. The bar is open. The city is reopening but not back 100%.

Stayed at the Westin from 8/6 to 8/8. The room was nothing special (ripped comforter, not cleaned well). Worse, the hotel was out of hand soap (how?), so we had to purchase our own. My biggest complaint is how rude the front desk woman, Doris, was to us when we tried to extend our stay another night. She told us that she wouldn’t offer the original booking price (we were part of a wedding block), so the third night would cost more than twice what we paid for the first two nights. She told us we needed to book online, and when my boyfriend tried calling Westin for support, he waited on hold for help for over 1/2 hour before hanging up.
Doris was so rude and sarcastic- at one point she told my boyfriend “don’t think too hard”. How does someone like this end up in customer service? We ended up staying the third night at Public Hotel in Bowery- if I’m going to spend that much money on a hotel room, the place better at least have soap. Public was fantastic- can’t recommend them enough.

I’m currently waiting in the lobby, at 9: 33pm trying to check in but I can’t because my room isn’t “clean yet”. Check in is at 4pm.

Friendly staff. Immaculate and updated room. Great location. Close to subway, and grand central station. Definitely going back.

Hotel is nice enough. Great location right in the middle of things and easy access to transportation. Unfortunately we got there around 11pm and after a long day of flying were held up at the front desk unable to check in for nearly an hour. No real explanations or communication to us as to why and that was extremely frustrating.

We have stayed a many hotels in Manhattan and this by far was the best one yet. The rooms are bigger than your usual NYC hotel room, the staff is super accommodating from the moment we stepped out of our car. Huge shout out to Dennis who took care of us like we were family. Valet usually takes 30 mins, but with Dennis we went to grab coffee and came back and he was ready for us. Would highly recommend staying here!

- the McIntoshs

Took us almost an hour to get checked in and the reservation is still not correct. Front desk did not care to help and had a problem with almost everyone checking in. Looking to stay at a different place for our last night in New York.