Tia Flatiron, New York NY

This place is terrible, they don’t conduct pre-authorizations so insurance denies their claims and as a patient you have to do the leg work to figure out why. They don’t listen to patient’s requests / needs and require a lab visit for long-term medications even if those are carry over medications that you’ve taken for multiple years and have had lab work done within 12 months. They are inconvenient for what is supposed to be a convenient telemedicine. I would not recommend thiS group which is a bummer. Do better Tia.

*6/1/23* update: I have not rejoined Tia as a member, and don’t have any plans to. Since leaving, I’ve continued to receive calls, texts, and email communications as if I’m still a member. After my horrible experiences, this was triggering for me and I’ve since asked to be removed from all contact lists to have my information deleted. I was told that certain info needed to be kept on file for HIPAA compliance (totally fine), but received confirmation that everything else was deleted. This was last summer (2022), so I was concerned when I started receiving appointment reminders last week? I contacted tia again to ask what was going on to reiterate that I do not ever want to be contacted by them again. I was gaslit and told I was lying and that Tia isn’t contacting me- I had to resort to sending them a screenshot of the voicemail and number. So demeaning. 0 accountability. Delete my information and stop trying to inflate your membership numbers. How embarrassing.

To be completely honest, I went to tia after reading about the cofounders struggle with getting a pcos diagnosis. I’m in a similar position and thought “wow, I might actually be listened to here”. I was wrong. I made several appointments with tia, including their signature whole health exam, and left with even more questions.
1. I found no value in the whole health exam. It was a video call and a waste of my time.
2. In the clinic, I explained my situation and was met with raised eyebrows and confused looks. I felt absolutely embarrassed and humiliated. I will say the ultrasound tech was amazing - she made me so comfortable and walked me through EVERYTHING. Loved her.

Lastly, I requested that my membership be cancelled in august. I received confirmation that same week that my membership would be cancelled. A week ago I received further communication from tia stating that my membership would be renewed soon? I’m so confused as to why my original request was not honored. I’ve asked multiple times why this was the case and I just keep receiving canned responses. I feel like this is super sketchy. I would not trust tia.

Update: I received a call from a manager who was very kind, helpful, and apologetic. I also received a refill. One refill though.
I wanted to love this place. The concept is great but the execution is not. You will have a ton of mandatory appointments/copays. I've needed a refill for a medication that they refuse to give me more than 30 days refills at a time because I HAVE to book an appointment to "check in with the provider. " If this is an expectation, they needed to notify me of that. 5-6 appointments/copays later, they're still providing me with one refill at a time, even though I've told the provider I want to continue with the current plan. Their chat is also not helpful. This was not a pleasant experience.

I was so appreciative when I first came and now it’s horrible. Steer clear from here if you need prescriptions on time and can’t afford to beg them to refill for months. They won’t deal with your insurance and tell you to do everything by yourself. They have made me cry so many times from the stress of this all.

Great in theory. I was a member for close to two years. A couple of issues and then one big one.

The small ones, it’s hard to get appointments, especially if you need it soon, for example, pre clearance for a surgery. Second, you never really see the same providers. They’ll tell you,
oh sure, you can see the same one, but again comes back to the scheduling issues.

The final straw for me was during a pap, yes quite literally during it, I was told by the provider my results from the prior year, which were not what I had expected, and I had never been told. For a year. This goes back to the not seeing the same provider, I couldn’t hold any feet to the fire because you’re passed around like a hot potato. I assumed because I didn’t get a call the results were normal. Not the case.

I wouldn’t recommend Tia.

I really want to like tia.i had lovely providers and staff, but i just don’t think their infrastructure works.first in office appointment they clearly forgot i was there and i waited over an hour and eventually had to leave.for my virtual appointments i have had issues with checking in, but the online chat has a return time of three business days and the phone number just keeps you on hold then hangs up.would love to see these issues fixed because i do see immense value in the concept.

My ultrasound tech was awesome. She took time to speak with me before and during the procedure. She made me very comfortable.

I’m pretty disappointed with my Tia experience. I do want to say that the office, nurses, and front desk staff are exceptionally lovely and I wanted to steal the dressing gown thing I wore at my physical. However I feel my “whole health” care experience has been pretty disjointed and I feel somewhat forgotten and discarded by my provider.

I went to this location for my physical, and a friend of mine who received care here got her blood panel results back in about a week. I had to reach out to Tia and ask for my results 10 days after my appointment, which was a little frustrating. Then at my follow-up, I was prescribed a medication that requires insurance authorization. My provider told me she would take care of it with my insurance and pharmacy.

A week later, it’s still not approved. So I spoke to my insurance and they said the request for authorization was never sent to them. The doctor just prescribed a medication and…. Forgot to get it authorized? I understand that healthcare professionals are busy, but I feel like I’m doing all the legwork, which is not the experience I was promised. It sucks. The healthcare system is broken and money grabs like this are not the solution. High quality care isn’t easily scalable.

I am writing this on behalf of my wife who had an appointment with Tracey last week. We are blown away with the care at Tia
My care coordinator Kaylee was OUTSTANDING in facilitating her care as a new patient. She helped streamline the process for her as a new patient.

I used to be so happy about this clinic. They are all very nice, and continue to be very nice and helpful. However, they have cancelled my appointments 3 times at the very last minute, I take time off of work and they cancelled same day. I also got charged a cancellation fee even though I didn’t cancel the appointment, they did. Seems like this place is only good if you are wealthier and can afford wasted time and money. I’m really hoping TIA can fix this or else I will have to switch to a different provider.

This is the best experience I have ever had in a women’s health space. Everything is thoughtfully curated and the staff is respectful and patient. Could not recommend more.

I’ve been coming to Tia for about 2 years. I honestly found them on Instagram. Every doctor, nurse, PA and staff member there has treated me with care and concern. I have never had so much transparency and attention given to my healthcare. Dr. Diana Ramirez in particular has made me feel like I have a concerned coach in addition to a top notch medical professional in my corner. After a multitude of horrible experiences Tia was a lifesaver. I am infinitely grateful!

I loved this school! It is a fast course but if you are on top of your notes and tests from day one you can pass this course with ease. Professor S Mohammed was amazing definitely take a class with her she is highly informative and funny. Thank you TIA!

I love TiaCare @ Flatiron! Everyone I encounter from concierge to Dr. Moritz is like a visit home. So warm and welcoming and everyone expresses authentic genuine care and concern for your well being and provide positive input towards your healing journey!

Do not waste your time here. I did a fairly simple check-up with a blood test, which went off without a hitch. My results came back to me quickly and it was decided that I needed to do a second round of blood tests and an ultrasound. They told me both of these procedures can be done in-clinic, no problem.

However, days later, they advised me that I'd need to go to Quest Diagnostics to do the 2nd blood test because "they have more availability. " They also asked me to find my own imaging center to do the ultrasound.

I also was interested in getting an IUD, and they said they'd contact my insurance to ensure that I was covered. However, they backtracked and said that I'd need to contact my own insurance.

Tia has failed to make it easy/simple to get relatively straightforward follow-up care and services they said they could provide. They have failed to properly contact my insurance when they said they could, and have required me to do more work to get the care I need. If you want to jump through MORE hoops, Tia is the place for you. Otherwise, go to another doctor's office.

A tech company acting as heathcare. They are the most disorganized and distrustful company Ive ever experienced.

Be aware that you will only be treated by nurse practitioners. I really wanted to like tia and was very hopeful for care in a women's oriented environment after various traumas with providers. However, I think "all inclusive" may not include conservative. I thought I was being treated by a specialist, but it was a nurse practitioner. She really did her best to make me feel comfortable, but could not insert a speculum, and even telling her my history, or lack of, had not chosen the appropriate size from the begining. You can imagine my fear. I'm thinking this is why they do not treat women under 18. The nurse assisting her was also new, and gave me different instructions everytime she would come in the room at the start of the visit, and I just felt disoriented and confused, all the while being naked? Not the most fun. 2 stars for trying, and the kindness and respect the NP showed me.aside from that, there was a lack in skill and I'm seriously reconsidering my decisions. Here's to trusting Instagram's cute ads, just too good to be true.

I joined and enjoyed the service for a long time, but now I've gotten SO many random charges to my credit card that at this point I cannot recommend this service to anyone! Hundreds of dollars in charges and they don't provide receipts