Tim Hortons, Blasdell NY

They never get the drive thru orders right. Ever. Love Hortons as its in my neighborhood but the workers are clueless

Not one kind word or acknowledgment from employee serving me. Nothing. No may I help you, what would you like, thank you. Nothing. Manager stood right behind her and not one word to me either.

I keep wanting to give this location another chance because it's on my way home from errands.but why can't they get simple ingredient requests right? 3 splenda and caramel shouldn't taste like 1 splenda and nothing.maybe that could be resolved if I could see the order on the order board when ordering like at other locations, but it never seems to be functional at this location.and it's not like the place is crazy busy to excuse it, either. I pass 2 more on my way home.just sayin'

Awful. The wrap on the left is what they portray on the ordering screen in the restaurant. Then they bait and switch and give you this nonsense. Rip off. Almost $9 to 10 bucks for a so called " meal". I'll never spend another dime at a tim hortons. Add this company to the list of of fast food places tgat charge ridiculous prices & Gove you trash food with terrible service. My kid thinks their orange juice tastes like tooth paste. I'd rather light a $20 bill on fire than go to a Tim hortons. Done. Absolutely done. Tge past 3 yrs. Prices keep going up and quality is awful.

Very clean & kept up. (Drive Thru) Associates were extremely friendly & Nice. Very positive attitudes. They were efficient. My order was correct. I'll visit there again.

Great place for this tim hortons - open space and have ample parking - drive thru is fast and have space to sit inside. Staff is courteous.

I would like to start by saying that I wish it could be near one of the highways which it isn't. There are quite a few stores in the mall. The customer service was excellent since she was able to accommodate me with the special order I had. The store is clean and well managed. The food was delicious and freshly made. I would highly recommend this place if you are around the area.

This is the worst Horton’s I have ever been to. The customer service is unacceptable. They will mess your order up 4/5 times. The employees should take a little pride in their jobs while the management should take a little pride in their establishment. This is 2022 and American workforce is embarrassing.

If Tim Hortons have out an award for the employee who loves to give lip service to its customers Maria would take 1st prize for this location.