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Tony Rotella's Body Shop Inc

Address 450 Horan Rd, Syracuse, NY, United States
Phone +1 315-488-6587
Hours
Monday8:00am-5:00pm
Tuesday8:00am-5:00pm
Wednesday8:00am-5:00pm
Thursday8:00am-5:00pm
Friday8:00am-5:00pm
Saturday8:00am-12:00pm
Website www.tonyrotella.com
Categories Auto Repair Shop, Auto Body Shop, Auto Bodywork Mechanic, Auto Painting, Auto Parts Store
Rating 4.5 14 reviews
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Tony Rotella's Body Shop Inc reviews

14
Sort by: date highest rated lowest rated most helpful
Jeffrey
December 14, 2023 12:44 pm

Called Monday to ask for a quote…. Never got back to me so I went over to installations and dropped $2400 on my accessories
Shouldn’t take that long to get back to me!
YOUR LOSS!

Thom
December 05, 2023 7:38 am

Worst presentation for repair I have seen in many many years. Suggested it would cost me a minimum of 1500 to replce a fender just for the parts. Worse, I have had work done there before. Another place quoted me $600. When I challenged on the price, they thought it was a good price. Truly a rip-off. I will not return.

Lacresha
October 16, 2023 3:07 pm

I do not normally write reviews but I am so impressed with the customer service and work done on my car by the team! They were thorough, professional, easy to contact, maintained excellent communication, always answered any questions I had and most of all they did an amazing job on the body work on my car! To top it off, I went to pick up my car and they had also cleaned the inside! I highly recommend Tony Rotella’s and will return for any work I need done in the future!

John
September 26, 2023 9:49 am

They did a great job repairing my truck. It was done on time as promised. I would highly recommend them to anyone!

ASAP
July 24, 2023 11:34 am

Wonderful experience with them! Top Notch customer service, kept me informed throughout the entire repair process, and even completed work ahead of schedule! Would definitely recommend!

Akshay
April 08, 2023 1:02 am

I've been in 2 accidents which required bodywork. Farmers recommended Tony Rotella each time, and each time I was very satisfied with the end result. They use a digital tracking application which keeps customers informed during every step of the repair process. I worked with Jim Roberts, who even called me and gave me personalized updates. I've had no issues with either of my vehicles there, and I'm happy to refer all of my friends and family there as needed.
5/5

Mella
February 26, 2023 3:05 am

Absolutely amazing experience. My car smelled brand new and it was so clean it made my entire week. Went in for a new seat and came out with a new car (not literally). Will absolutely be going back!

Donna
February 10, 2023 12:20 pm

Rotella’s has 5 star quality. They repaired my vehicle after I was rear ended. They were able to get me in, have a rental waiting for me the day I dropped off my car. During the repair process, they sent me text messages to keep me informed of the status. I had stuff in the back of my car and they helped me put my personal items in the rental. The entire staff was professional and friendly. I would definitely recommend them to anyone. Thanks ROTELLA’S!

Aimee
February 02, 2023 12:11 am

Great body shop! Constant communication very thorough, staff are very polite and patient explaining the whole process.my truck looks superb outside and in!

David
January 22, 2023 7:34 am

Excellent customer service from start to finish. Kept me updated every step of the way. Car had rear end damage from accident, came out looking brand new. Inside of car was cleaned, which was a nice touch. I would highly recommend them.

Jules
December 27, 2022 1:39 pm

I recently experienced a bad accident with a vehicle that I have loved for years. It was a very sensitive situation, and the team at Tony Rotella's made the situation much less stressful for me. I was shown my totaled car on the lot with grace, and was given very compassionate care by the technician. They were understanding and kind about what had happened, and opened the line of communication if I needed anything from my car or anything else. I will definitely count on them for any repair services in the future, and am grateful to find a reputable and genuine group of people to take care of my cars which I consider to be my babies. Thank you so much!

Matt
November 26, 2022 5:59 pm

Have been going here since 2009, the quality has remained excellent over the years. The staff is friendly and knowledgeable, Rich has always been helpful and keeps customers coming back. The pricing is fair and reasonable as well. Highly recommended!

Annette
November 11, 2022 10:45 am

The staff at Tony Rotella's Body are awesome. Very knowledgeable and friendly! The car body work is amazing as well.

Derek
October 30, 2022 8:21 am

Great experience all around, the updates through the web page/text is extremely helpful! Nick really went above and beyond to get my truck back on the road as soon as possible. Thanks again!

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