Tops Friendly Market, Rochester NY

Very good. The Cherry here is much better than that in ALDI and Walmart. And price is lower than that in Wegmans. Love it.

They have some stuff you can't find at other grocery stores, including Wegmans. This location is the best Tops in Rochester in my opinion. I like their lemon filled donuts and hot and ready chicken. For everyone complaining that the prices are high unless you have a bonus card, just ask the cashier if they have one you can use, they will scan one for you (they always do for me), or just sign up for one, its FREE and will only take a couple minutes

Love tops
Miss my Winton road store so much
South Clinton store nice, but over priced on many items

An honest review of that tops would be about three stars I mean we thought they didn’t offer computer but later on I went back and found a computer in a different section it just wasn’t where you’d expect it to be but they did not have your mouth the tops never stop saving you more go to Tops support local business

Was in there last week and the area of the store near the deli smelled like raw sewage, I'm no longer going in there! #16OZ#

Ordered a fish fry and get it home to find there's no tartar sauce. So it's back to the store. I explain to Customer Service what happened and they acted like it happens all the time and made an excuse that they were busy. When it's all said and done it was 2 trips to the store, missed dinner with the family, and ended up with cold fish. Not to mention lots of frustration.

I went to tops at around 1: 50am to get panko breading and a few other small items. Half the store is blocked off so they can wax the floors. The guy waxing gave me a lecture when I went down one of the isles to get the 1 thing I specifically came for. When I asked the manager to grab it for me they said they couldn't. Not very good customer service. I truly don't care if your trying to wax the floor, is that worth losing customers? This is why these stores are going bankrupt.

Was in the store Wednesday night with my daughter and as soon as we started shopping we got accused of stealing meat and had the cops called on us! The cops were very cool but I will be contacting my lawyer!

Stopped in today and saw turkeys priced at $0.48 per pound and decided to stock up. Purchased 4. When I reviewed my receipt I found one was rung up at full price. Went to the customer service desk for a refund.

The manager that "helped" me argued with me that it was a limit of one per customer. Told her that is not what the sign said. She was very rude and condescending and argued with me. When I told her that if they post a price they must honor it she said they would go by what their circular says.

I got my refund, but it was handled absolutely terribly. It is no surprise that Tops stores keep closing. Wegmans has much better customer service.

I should add that the cashier that helped me was excellent. She couldn't have been friendlier or more personable. Thank you Kay Kay.

This is the grossest grocery store I've experienced in NYS. The staff is rude, inconsiderate, and incompetent. They do not want customers late night and will be awful towards you if you believe they are open 24 hours. Serious food poisoning risks throughout the store.

This store is always clean and all employees that I have interacted with have been COURTEOUS, HELPFUL, KIND, AND ABOVE ALL HAVE EXCELLENT CUSTOMER SERVICE SKILLS.

Been there once, quite awhile ago. They do have great subs, the store seem friendly enough & was well stocked with merchandise.

As most tops are they just hire rude, ignorant and judgmental emplyees that arent properly trained. Terribly managed and lack of information as to their own job functions.

Nice supermarket. However, the employees there are unfriendly and most items are over priced than the other ones in this geographic area.

Tops is a great market with everything you'll need. Great place to shop. Handicapped parking and wide isles to navigate. Friendly very helpful staff and employee.