Town Line Market, Brasher Falls NY

Ordered a breakfast pizza, told me itd be ready in half hour, i live 30 minutes away so that was perfect, when I get there they informed me that they never made the pizza because there were orders ahead of mine, and they were going to leave it at that until I asked the cashier why it wasn't made, she went back and then the manager I'll assume came and told me that they tried calling me, I showed him my phone, there were no missed calls, they then only offered to make it after i asked them "so you guys can't make the pizza? " Then he said "yeah, if you want to wait 15 minutes or so", i've done construction work for the owner, went here regularly, then to be treated this way was unacceptable, they didn't offer it on the house or at a discount, they didn't offer to even make it until I asked several different employees what had happened and after they didn't offer any sort of apology, needless to say, I won't be going back and I'll be telling other people not to come back as well. I lost money today and got nothing in return.

Update: since the owner has replied, ill just state again that it wasnt a 15 minute delay. There was no intention of making the pizza, that was the problem, they just simply said it wasn't made and they left it at that, expecting me to leave, I had to ask several different people why, I figured they ran out of dough or cheese, but no, it just wasn't made and it wasnt offered to be made either. I shouldn't have to play detective to find out what's going on in your store, and ask several people if it can still be made for them to finally say that it still can be, that's what I was upset about and that's why I thought a sincere apology with a gesture of good will would have been fitting. I would have paid the full price regardless, but the gesture would have meant something. Instead I get this reply from the owner, making it seem like I got there and they told me itd be 15 more minutes, absolutely ridiculous and misleading.

In a world full of chain convenience stores and places like Dollar General all competing against each other at sub-par levels of quality, Town Line really sets the bar so much higher. They offer the stuff you can get at any convenience store (gas, basic supplies, beer, snacks, etc) but also an incredible array of the local meats from Tri-Town, an impressive number of River Rat Cheddar flavors and a great deli. The pizza is awesome and so are the french fries, to name just a couple things. I am thoroughly addicted to the Adirondack Meats jerky. The place is spotlessly clean. The employees are friendly and genuine and they'll even help you carry items to your car if you have a lot of stuff. The price of gas is usually a few cents higher than Stewart's down the street but I'll pay it because the angle of the gas pumps and parking at Stewart's is so awkward. My sole complaint about Town Line is that there's only the one bathroom.

I love this store! Everyone is so friendly and nice. They have amazing food and ice cream. My favorite treat from the store is the home made cookies! Overall just a great store!

I bought a large package of beef jerky. FoR $19.00. Three days later it turned moldy. I was leaving for a week so I couldn’t take it back right away. When I did, the woman manager was like too bad. Wouldn’t replace it or give my money back. No where on the package does it say refrigeration required. It’s jerky by the way.
Beware…. That’s a lot of money!
Every thing else was great.

If I had the power to lift this store off the ground and place it closer to my house I would. Prices are very reasonable and they have just about everything, maybe more.

Great selection of meat, fresh dog bones there as well. 1 enormous one for 2.89.well worth it.

This place has awesome food. The store is very clean and employees very friendly. Ice cream is very good to. You try black cherry and chocolate twist. Just a suggestion. Great store

First time visiting the other day. Subs were delicious, ppl were friendly, it was clean. We didn't check bathrooms. The only complaint the sub toppings all came off during wrapping, they didn't put the toppings in the roll before closing, they left on top and was a mess before bagged up. They need to fix that, we remade the sandwich later, more neater and easier to eat. Otherwise, very good place.

Just had lunch with my 5 year old. She had a cheese burger and I had a Buffalo chicken Sandwich. It was awesome! I highly recommend this place.

Staff were not the friendliest.but had some of the things I needed and I like that they sold such a variety of local meat products. Hopefully supporting local business in the end.