United States Postal Service, Buffalo NY

Worst Post Office in this city! Rude employees, everyone that works there must hate their job. They are the only PO that gave me a hard time to open a business PO Box and then told me the form they needed was their policy and it’s on their website, when I pointed out it wasn’t they told me that it was only THEIR policy and no other Post Office do that. The line is always out the door. I avoid that one at all costs. I’d rather drive out of my way than to go to that one. The management team is no better. I swear there must be a qualification to be mean and rude to work there.

Every time I have to mail anything to my deployed husband these people are so rude and condescending. Maybe because I am black and young looking. It’s a nightmare every time I walk in. I’m never going back.

If you call they either don't answer the phone or they pick it up and you can hear them talking then they hang up on you. Horrible service.

I called and looked online and it said that on Saturdays this location is open until 3pm. I arrived around 2pm and the doors were locked!

The manager does not effectively check to make sure lost packages are found he lets them steal things. Which the lost items get sold to a online auction site. I'm pretty sure they all work together to " lose" packages. Maul always late or missing he does not care. I'm so tired they need to do a run through of this place and get the ppl that are stealing, the manager that does nothing regardless of complaints and do an investigation on why is there an incentive for lost packages that directly benefit the company in online sales afterwards. What is going on over here. I need all my mail. I dnt need people picking out what they want b4 I get it

I like the Post Office Service, there are many products available but would like to have a choice of Forever stamps in The African American Heritage FOREVER stamps. The clerks claim is its sold out or not available in the African Heritage products too. Suggestions get more African American Heritage Stamps because it's always sold out and its a popular demand. I would have gave it 5 stars if the product was there like the many available other choices of stamps.

Justin was very rude. He did not greet. He snatched the mail out of my hands so hard that I hit my wrist on the counter hurting myself. Horrible customer service.

Well, I hope Katie sees this. It was nice meeting you again. I had a passport appointment set for 9 AM. Everything was going good, until the end. Katie the worker that was working on my application, must've had a bad coffee from Tim Hortons this morning. She asked me how I would like to pay. I didn’t quite understand her at first. So then politely, I said “I’m sorry, can you repeat that? ” And then she responded with major attitude and started talking louder. When it came down to me signing the passport application, I didn’t know I had to read the box above the signature box about if everything on the passport I’ve filled out is correct. First, she never told me to read it. 2nd, she was already telling me what the box was talking about but as I was signing, she shoves me hand out of the way to read the box. Like I’m sorry, but during a pandemic why are the employees touching other customers? Why is she touching me in the first place? The minute I walked through the door, I knew Katie was a Karen. So sorry, maybe you should tell your employees that they should keep their hands to themselves especially during a pandemic

Despite what others have said, they do answer the phone at this post office. However, they promptly hang it up before saying anything. They've done this to me at least a dozen times now.

I have to agree it is always very difficult to get an actual postal worker on the line. Sometimes time sensitive packages or mail are held up bc the post office deemed a packed possibly an explosive 1x. (It was 2 books being sent to my little grandkids for a special occasion.) Needless to say I am horrified. Again, I have a time sensitive package, but could not get to post office on my own. I was afraid to mail it w/o first talking to an agent. No one picks up a phone. It repeats the menu continuously. Automation is really bad for most government accounts. You would think they had the best.

Terrible service! The male employee working at the window had a very bad attitude. Do not recommend going there.

I bring 20+ packages a day and this is the only usps that works with me and doesn’t give me a nasty look when I walk in cause I have so many packages everyday. This is my business and I need to drop them off. The people at galleria drive help me nicely and let me drop off at side door. Love my Walden galleria people they help me every time now

The fact that nobody ever answers the phone, is quite annoying. Especially when they say "someone will be right with you". Yet this location is not hiring. They clearly need some help.

The first man I spoke to Was an older gentleman who told me they didn’t have my package. Looked for thirty seconds before telling me this. He needed to clock out so my package wasn’t his concern clearly. Had to have a manager come assist me and magically my package was right there. What a joke.
Get better employees who are willing to DO THEIR JOB. More concerned about his cellphone and clocking out then even looking for my package that was right up front.

Nobody ever answers. I get it but. All the options were not what I was asking for. I simply wanted to know who my mail man was for my street cuz every time I go out to get the mail it is somebody different in the truck.there has to be a specific person for my route. I do Christmas cards and I wanted to put a name to it. But you can't reach a human being to ask.

Im a Cheektowaga resident that is extremely upset with the Galleria Dr Post Office. I went there Dec 10th to ship a Christmas package to AZ and pay 2 day priority shipping. I got a tracking number and insurance up to 50.00. The package was suppose to reach my dad no later than Saturday the latest. My dad didnt get his package til yesterday when he had to go to the post office in Scottsdale because my post office in Cheektowaga didn't put postage on the box. So I paid over 51.00 to send it to him and he had to pay 16.17 to take the box home. Im extremely embarrassed that my father had to pay to receive my gift and that I paid all this money for nothing. Im currently waiting for the post office to open and ask for my money back. I have proof. I have my reciept. I have a picture of my dad's reciept and the package that says no postage and due 16.17. I'd like to know how my package left a post office unposted and went clear cross country. Explain that one. Very upset.

Super annoying how cheap usa is. Cant afford local numbers for the post office so i have to call 800 number and wait a hoir for a call back. Worst deccion ever. Will avoid dealing any time possible