United States Postal Service, Astoria NY

Esther is the most wonderful team staff. This is the first time I had great experience with usps.

I don’t know how a post office experience can be so pleasant EVERY TIME but here, it is. I’ve gone to this post office for three years now and every time, Esther and the other people who work here make sure that you feel cared for. The lines are short and I’m always in and out, feeling confident that my package is safe.

No problems mailing via Priority mail. Quickly helped. Wish they had blank priority mail address stickers tho, only express available when I was there.

What is happening with my mail? I was supposed to receive some mail and is still not there. All my neighbors have same issues. Don't let us all come to the office if we do it is going to be a big problem. Do not give me covid excuses last year we didn't have any issues, DO NOT delay our mail.

I have no complaints. Employees are friendly and my mails are delivered within estimated time. Very good service

Chris was very helpful and knowledgeable! In a very busy store he was attentive and had patience. Thanks

I hate USPS service.most of time when i expect to receive package, post man do not even try to deliver and just leave orange slip (even I am at home he/she never buzz my door to deliver the package) and every time that happen, i have to visit this USPS location 20mins away from my place. Most of time when I get there next day to pick up my package, the clerk can not locate my package and ask me to leave my phone number so they will call me to COME AGAIN when they locate the package.such a time waisting and stupid service. Hideous and nasty service that we have to pay for.such a headache every time when I am expecting package by USPS service. I hate it to hell

—- adding 12/9/21 ——

Their service remain at the same level. Nothing improved. One of the worst service postoffice. Not very helpful. I would rather take more time to walk and go other location if possible.

Great location with very nice people working there. Always polite and helpful.
Chris and Esther are the best:)

Delivered all mail for all apartments on the floor and in a rubber band.
Lost packages and mail regularly.

Post office is closed bc of water damaged. I wish info was updated in here before I made the trip. I hope it opens soon…. Best PO I’ve been to.

Very good experience. I didn't know how to send my package internationally and the staff was very polite and helpful (especially Mr. Fleming). I don't remember having such great service at any Post office. Outstanding customer service! Many Thanks!

They don't always have stamps in large quantities (like rolls of 100)! What does that tell you?

I needed to ship something internationally and wasn't sure how to do it. The staff was very helpful, professional and friendly. Much more pleasant experience than I expected. Kudos!

I live close by so I’m often there and Esther makes my day every time she’s there. Such a lovely person and a great knowledgeable employee. Thank you Esther!

Esther was EXTREMELY kind and helpful. She guided me attentively to reduce my fare and still get the service I wanted. Her kindness and professionalism shine especially during this crazy time. Thank you, Esther!

We moved within Astoria about a month and a half ago. Right before we moved we submitted a request for mail forwarding online. Guess what? We’ve received only one piece of forwarded mail so far. Senders have let us know that they’ve had their mail returned with a label that says “undeliverable”. Despite trying to update our address with everyone we could think of, we missed a couple of senders and ended up with late fees on bills.

We’ve tried to remedy the situation several ways - by calling USPS’s 800 number, by calling Steinway station directly, and even dropping off a written complaint letter at Steinway station (this is what the rep told us to do over the phone). No solutions, no response.

When we called, the rep named Amy immediately shouted at my husband that the issue was resolved. This is before he could give her his name, address or confirmation number for our mail forwarding request. “Resolved! RESOLVED! ” I wonder if she knows what the word resolved means. Just terrible customer service and it would be kind of funny if it weren’t so frustrating.

Awesome experience. Had a problem with address error for delivery and spoke to a supervisor named Priscilla, she went out of her way to find a single small package out of (I don't wanna know how many) and found it fast. She held it until the buyer verified there ID and picked it up. Problem quickly solved! Saved me a ton of time and some $$$$. Thank you Priscilla! 5 Star Post Office definitely.