United States Postal Service, Brooklyn NY

The worst post office. Constantly loses mail/ does not deliver mail to correct box (live in a multi-unit dwelling). Rude counter service so I can only imagine what the postal carrier is like. Can’t wait till I move. Too ghetto

Very nice & helpful staff - not their fault the usps is underfunded! Special shoutout to Min who is extra nice

It closes at 4 and they wouldn’t help me when I walked in at 3: 50. Had to wait another week to mail a letter out since I don’t get out of work until 6.

DO NOT APPLY FOR PASSPORTS AT THIS LOCATION! Had the same woman twice, who handles passports:
First my adult son applied to renew his passport and the cost we were given was wrong so the error and back/forth cost us two extra weeks when we paid an expedited fee. The second time my wife and I were both present to apply for a passport for our daughter who is a minor. The worker only had one of us sign the application — we did as we were told and did not question her. It turns out both parents need to sign in front of her. We knew both of us had to be present, but followed her directions on signing the application. BIG MISTAKE. AVOID AT ALL COSTS.

Post Office on 9th street 5th ave is always crowded and very great but slow service. Lines are to long

No air conditioner, fans are off and full with dust, dingy and dirty employees aren't friendly and have no customer service.

This place should be closed! The agents are rude and extremely ill mannered and disgusting.horrible humans that work there.

This place should be closed iam shocked how disgusting the agents are! Never never again.

When I usually go here it's always full but today it wasn't. This place is really clean and cool.

This post office was supposed to delivery my passport June 14. It was in their hands and apparently stolen. I had to walk to the office over a month later for them to finally tell me this information. Sorry excuse for a post office.

I went to talk to them about a delivery problem at my new apartment. I was helped by an Asian lady who listened to me patiently and even talked to the mail carrier to figure out what the problem was. Thank you!

Absolute hell on earth.waited in line for 25 minutes and did not even move one single inch forward, as im waiting in line with 6 other people ahead of me some woman walks up to the window to cut the line to drop off her package and the employee just starts helping her and allows her to cut the entire line of people.left without even picking up my package.

Not feeling this Serice sorry to say, the lines are too long for busy location in11215 area code

Took off work 2 times and traveled paying for subway to be rejected twice. I was trying to buy a P. O. Box and there is so many complications. All the tellers tell u a different story about what u need. The staff need better training

Eh, I've never had a terrible experience here. Most USPS locations in NYC are a nightmare, but going in prepared makes everything smoother.

Truly the worst post office in NYC. “Insufficient address” - I’ve lived here for years and you deliver my mail just fine, but when it rains or snows suddenly my apartment building no longer exists. Funny. I wish there was an alternative.

The people who work here sound tired and sad, which might explain all the blatant lying they do over the phone.

If I could have a dog deliver my mail that might me more reliable.

PLEASE hire more people! This is the slowest post office in all of brooklyn AND manhattan!

I scheduled a next day passport appointment here because the library didn’t have any available appointments for weeks. The employee that helped me was very nice and courteous. Overall a good experience!

This location does not offer photo services for new passports (though the website allows you to sign up for that appointment type). Was told to go to pharmacy around the corner on 5th and 7th which worked great, but would have liked to have known I needed photos before I showed up to my appointment. Had to come back another day.

If you can use a different post office in the area, do so, because the management team at this installation is worthless and will do less than the bare minimum when it comes to their job. Phone calls will be ignored and on the rare occasion they do answer they’ll direct you to call elsewhere for assistance. As an unfortunate former employee there I have seen this occur multiple times. Also, safety is a non-issue, as federal mandates to wear mask inside the building during the Covid-19 pandemic are ignored and multiple employees smoke and drink alcohol in the building and out on the street, both while walking and operating motor vehicles. 0/5 stars.