United States Postal Service, Liberty NY

When we first moved in the mail service was great, however as of lately it has been very upsetting. We have had packages expected by certain dates for celebrations and I see the tracking that they are to be delivered then they never come and when I check back it say held at customer request which we never been made. If this was a one off I could understand however it happens repeatedly and is getting very frustrating. Please do better and stop lying about holds.

After reading other reviews, now I know other people in liberty are having the same exact issues. Visiting the local post office is a pleasure. The major problem this location has are their carriers. We used to have the best carrier but when she went on maternity leave last year, receiving our mail has been hell. Our carrier is down right a liar. He doesn't deliver our packages. When you ask him about it, you receive attitude. Also, My mother doesnt appreciate when she sees the mail truck pull up, she goes to the porch to greet them, and he will see her standing there (on oxygen) and park his truck right in front of her and eat his lunch. His behavior is becoming more passive aggressive. I've already had to make a report about him leaving our packages at the office and list them as "attempted to deliver", which is not true. We have 3 dogs that bark when they hear anyone step on the property, and my mother almost never leaves the house. Everytime this has happened we've been home. I've tried to call the office but no one ever answers. It's really discouraging. I know that tampering with mail is a federal offense and that seems to be taken lightly. My next step is the postal inspector. I'm backed against a wall. I really hope someone responsible takes a look at these comments and truly takes into consideration that what people are saying is happening IS actually happening. See pictures for example.

Extremely Rude clerks and passport managers. No forms available at all and no copies can be made here. Very bad experience here, avoid the passport service here and go elsewhere. Monticello and rock hill clerks are so pleasant and a pleasure to deal with.