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United States Postal Service, New York NY

Address 99 Macombs Pl, New York, NY, United States
Phone +1 800-275-8777
Hours
Monday9:00am-5:00pm
Tuesday9:00am-5:00pm
Wednesday9:00am-5:00pm
Thursday9:00am-5:00pm
Friday9:00am-5:00pm
Saturday9:00am-4:00pm
Website tools.usps.com/find-location.htm
Categories Post Office, Logistics Service, Money Order Service, Passport Office, Shipping and Mailing Service
Rating 1 25 reviews
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United States Postal Service reviews

25
Sort by: date highest rated lowest rated most helpful
Susan
September 10, 2020 5:02 am

There really should be an option to leave 0 stars! This PO doesn't even deserve 1 star! The clerks are rude/nasty & work as SLOW as they possibly can. If you go there, be prepared to wait in a very LONG line, for over an hour!
We are entering our 4th week of no mail delivery because the USPS lock on our mail panel is broken & no one will acknowledge and/or fix it! The clerks won't allow you to talk to the Supervisor or Postmaster, they just tell you there is no supervisor.what? Calling does no good, because it rings for about 2 minutes then someone picks it up and hangs it up.
Avoid this PO if you can!

Mary
September 04, 2020 11:01 pm

Always a long line and there is no one enforcing social distancing procedures. I have had multiple packages be “in transit” for weeks on end only to never appear- it seems it is impossible to have anything redelivered when a slip is left. Once I got to the window they were very helpful, but the rest of the process is horrible.

Ebony
August 26, 2020 10:21 pm

The line is always long and no one seems to care about customer service, I dread going to pick anything up.

Nabbs
August 20, 2020 6:36 pm

Lost/stolen money order PS 6401 Form was purposelessly process incorrectly by clerk. I wish i should have gone to the bank. This location is no longer an option.

Samuel
August 18, 2020 2:43 pm

Doesn’t even deserve a star. I dread having to come to this postal office. Just as I thought it couldn’t get any worse today I TRIED to pick up my package that they “attempted to deliver” and they had the audacity to hand me an empty box. Love how the worker wanted to act surprised when I showed her the empty box she carried all the way to the front. What a joke. I urge you all to share your experiences with the USPS Office of Inspector General so we can finally start seeing some change around here.

Sularka
October 18, 2018 7:26 am

Poor service the workers looks like they don’t want to work, nasty attitude.they never leave a pick up notice in your door.and when you go to pick up your package there’s always a problem.

Tiffany
September 29, 2018 4:10 am

This the worst post office. I've been living here for years. For years the customer service is poor.everyone has an attitude even the manager. They never replenish the boxes or other items one might need.awful. I'm standing in line as I type. Im disgusted. This is not how it's done downtown. But in our communities, this is what we get. Soooooo slow and definitely not helpful.

Kim
September 17, 2018 3:17 pm

Worst post office ever, they lost multiple packages and had me leave my number and name for them to contact me and never contacted me. TERRIBLE

Shah
September 09, 2018 2:29 am

Took em more than 45 mins to get a package that forgot to deliver. Don’t go here unless you absolutely are forced to. It’s a Garbage office

C Kinkade
September 05, 2018 5:29 am

Embarrassing. Avoid if at all possible. If you have to go, be prepared to be berated by a hostile staff.

Chinnu
September 01, 2018 10:15 pm

It barely deserves one star. Second time in a month that tracking says it was delivered but have not seen the package anywhere.usually they leave a slip if I am not home but this time there wasn't even that. I suspect foul play.

Mac
August 25, 2018 7:14 am

The service at the window is fine, but their is never enough windows open. The A/C in the waiting room dont work, extremely hot. The front door has been broken for two years. But the worst thing about this P. O.location is that they have lost 9 packages in two years. Some body in this P. O.is a theif.pkgs are always marked online as delivered to my mailbox but they are never found.

Nova
August 16, 2018 1:06 pm

The worst post office in New York. They don't deliver your packages and never leave a pick up notice. When you get to the location there are 2 windows open with over 20 customers waiting. They provide the worst customer experience I have ever had in any USPS.

Y Boussat
July 26, 2018 8:33 am

One of the worst post offices I've ever been to. The staff is extremely unprofessional and rude. I'm not going to comment on the slow moving lines because all post offices can be slow at times.

Stephanie
July 14, 2018 8:30 pm

Worst post office ever. It’s always one associate working and she will leave you there for hours and hours. What can be done about this?

ELLEN
June 30, 2018 3:53 pm

This is the worst post office! Even the mail lady they are for ever putting the wrong mail in my box this is been going on for years. I have complaint to the supervisor and it goes in deaf ears. They don’t care! It’s not there mail. At times they would put a notice in my box saying they attempted to deliver my package but no one was home well that’s a lie because someone is always home! They are just liars and to lazy for me. We need better Workers in the post office and mail carriers.

l b
June 26, 2018 1:33 pm

Worst place to go. Worst employers with that nastiest attitudes and smart ass mouth. Theyre bored with their jobs since they probably cant get something better. Do not waste your time in this place.

Efrain
June 15, 2018 10:22 pm

They need to start hiring people that actually want to work.
Most of the employees at this location act like they are doing you a favor.
Please do your jobs as you should, be respectful and courteous.

Kikakiki
May 15, 2018 2:49 am

NO STARS this is the worst postal service in the entire United States, I had a package delivered to my friend I went to her house sat with her all day and the next morning received an email from the seller claiming the package delivery was "attempted could not leave in an unsecure place" and "a notice was left"! NOT no one rang the bell/knocked on the door or left a notice if not for the seller notifying me this package would go into limbo. I then went to pick the item up and spent 1 hour with the incompetent people waiting/looking for the parcel. I am beyond livid and this is not my first experience with this branch.

Joseph
May 02, 2018 5:08 pm

I am putting my 2 cents in because it is that BAD! 4 windows but 1 employee and a slow motioned one at that. But, then again, most of your government employees are lazy, lazier and laziest. The folks work in this USPS have earned all 3 laziness.

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