Unity Rehabilitation & Neurology at Ridgeway, Rochester NY

WOW! Being in pain and scared of a bad diagnosis! I want to tell everyone I can about how rude and unhelpful the office staff was to me. I was the patient and was referred to an Flaum Eye center. A week went by and 10 calls later, the staff never sent and would not sent over the referral paperwork. I called to ask if they would please call Flaum and straighten out the problem. The answer I got was, if we did this for all our patients we get anything done. When I was in the office the staff had plenty of time to talk to each other. Customer/Patient service does not exist at the Unity Rehabilitation & Neurology at ridge-way in room 420. The doctor was very professional but NOT the staff. It took me over a week with no help from the staff a Unity Rehabilitation & Neurology at ridge-way in room 420. PS I went to Flaum the very next day and they did emergency surgery to my eye that same day. If I waited any longer I would have lost sight forever in my eye said the surgeon. Unity thanks for nothing!

When my father went here the front staff was completely rude and incompetent. Go work at the DMV if you aren’t willing to be gracious towards people in need of medical attention. That also goes to the speech therapist, Jennifer that told him, me, and my mother he will never get better! This was about a year ago and he is 200% better but “Jennifer” should join the receptionists with their job hunt at the DMV:)

I had a less than stellar experience with another neurology practice, so I was really nervous coming here. It was a bit of a wait to get in to see Dr Cullen, but totally worth it. The secretaries are pleasant, the nurses - especially Shawn and Mary Jo helped put me at ease and are easy to talk to. Most importantly, Dr Cullen finally made me feel like I wasn't so crazy and he actually listened to my concerns. He always asks if I have any questions and thoroughly explains everything. I could not be happier with my decision to transfer here!

Always friendly and professional. I love dr. DePaul and the secretary staff make me feel welcome. Great care!

My chronic Migraines are non stop, its gotten worse over the year. The doctor wants to book me out till January for a cat scan are you serious