Unity Sleep Disorders Center - Rochester

I see Dr Yang, and she is marvelous! She is very thorough, and caring. I know that when I leave there I won't have any unanswered questions about my condition and treatment plan.
Mona Francis

I first had an appointment in the fall of 2021. I was told it took 6 months to get an appointment. I waited those 6 months, all the while having extreme night terrors. I would punch the wall and yell explicit words. When my appointment came up, they canceled the day before, claiming they had covid issues and they would call me back. Two weeks went by and no one called go reschedule. So i called. They scheduled me and called a week later, claiming they were having issues with my insurance and forced me to take a home sleep study. I begrudgingly took the home sleep study. They called weeks later and claimed it failed and that i would need to do it again. This is when i finally broke. I was told "in the real world you need to wait another 6 months for an appointment" im beyond lost for words. Im exhausted from attempting to work with these people. If i could give them a negative score, i would.

The providers are nice, but the wait time to get a receptionist on the phone can be ridiculous. Any time of day.