University Center for Vision Care, Syracuse NY

The staff isn’t to bad nothing to complain there really.
BUT the wait times are literally insane I’ve had 2 appointments there so far and both were over 3 hours long. You see someone- go to a small waiting room get called by another person they check you out then small waiting room again and so forth.they definitely over book the appointments they won’t have patients if they keep up 3 hour waits. Nobody is gonna wanna wait that long.

Why does it take three doctors to look at one patient wait time is ridiculous

My daughters appointment was at 9: 15am and it’s 11: 44 and we’re still here. My daughter is 4 and doesn’t wanna be sitting around waiting for hours to see a doctor, no one does. The waiting room was packed and definitely looked like they booked more appointments then they can handle. This is our first time here so I do not know if it’s always like this. I definitely wouldn’t recommend this place to anyone.

I am BEYOND livid. If you have special needs kids I don't recommend Dr Liegal

We scheduled an appointment with Dr liegal almost a year ago for May.

They called me like 2 days before her appointment to reschedule because she was "unavailable". It gets rescheduled for today. 3 MONTHS later.

We show up today, and are told Dr Liegal is refusing to see her because 5 YEARS AGO there was an "upsetting appointment" when she was at eye consultants of Syracuse when my daughter was barely 4.

She never hit them, or hurt them. She was just upset and uncooperative and loud.

So anyway they have a tech come in to try to do initial exams. My daughter is of course yelling. And pushed away the techs hands. And the tech kept saying "we don't hit".

SHE WASNT HITTING. She's overwhelmed and pushed your hands away because she didn't want you touching her face.

The other dr comes in. Is honestly great with her. Dr Abazaga is phenomenal. She had ZERO issues with my daughter. Because of her patience and ability to recognize how to get her to participate to calm her, my daughter fully cooperated and did great.

But WHAT? !? I specifically asked if they knew how to handle kids with special needs.
To discriminate against a child with a disability because you don't want to deal with a kid who isn't perfectly compliant, and because of something that happened that long ago?

My first visit ever was yesterday! The technician and my doctor (Edita Abazaga) were amazing, they ran all tests possible & listened to everything I had to say. Very thorough, friendly and patient. I highly recommend going if you need help.

I called in the beginning of October The reception I got on the phone tried so hard to lose a customer act like I was bothering her when I asked to make an appointment extra questions if I need a referral from my doctor and she caught an attitude she didn’t want to be on the phone nor do her job and it clearly showed