Up&Up, Brooklyn NY

So we was in the process of getting a Home through these people gave everything they asked for and without any explanation they denied our application wish I can give them a zero for leading us on thinking we getting the home when I could have tried elsewhere now we about to be homeless

Horrible experience. STAY AWAY.

In conversation with up and up regarding a fee free early termination as a result of these issues they said “We can easily forget the lease termination options provided”

Update. Even worse.
Now, in addition to all other complaints and issues. Up and up never had our property surveyed before renting. Now, halfway through the lease, without warning, they are taking away half of the double lot property. This involves moving the entire fence, getting rid of our fire pit and parking spot, as well as taking away the dogs place to run. In doing so they are refusing to reduce the rent, and not allowing a termination of the lease without paying 3 months rent as fee.

Update,
Just received another email saying that they messed up utility charges from over 4 months ago, even after the 400 dollar suprise bill. Now being billed again. Lovely.

Rental had dead mice under fridge, took weeks to get keys after move in for garage, and gates. The mailbox lock was broken, so I couldn’t get any of my mail. 1/8” of tar on top of cabinets and elevated surfaces, and a 1/2” inch of dust in the vents (no wonder why we keep getting sick).

Needed a plumber to replace a leaky faucet, first time they scheduled when the up and up office was closed wasting my Saturday and the plumbers, since they couldn’t collect payment. But wait. They reschedule it without even telling me. Just receive a call from the plumber saying hey I’m coming in 15!

The fridge was completely full of mold and missing shelves. The microwave was falling apart and needed replacement. It took weeks to get water and utilites set up because it required up and up to create the account, which they never did untill I called probably 8 times.

Last month, 6 months into renting, I got an email with a suprise bill for 400 dollars of utility charges. Completely out of no where.

After complaining for all this, they offered a TINY $200 reimbursement… that I never received untill I had to call and email and complain about never reviewing. Absolutely ridiculous.

Please stay away, they are absolutely incompetent. No care for renters.

From the first initial visit from me looking at the home, I knew I made the right choice. From seeing within my first yr the savings that have built up in my wallet and knowing I'm not throwing away money on rent was a weight off my shoulder. You guys customer service is prompt and reassuring making it feels so awesome to be with such a great company who knows what home management/buying really means. Thank you for your support.

Great company to work with and impressed with how fast they fix any problem we've had

I have been leasing with Up & Up for over a yr. I have had a few issues which have always been taken care of as quickly as possible. They answer emails swiftly and always help with solutions.

The experience that I had with the staff from Up and Up was tremendous from start to finish. They all were very professional and made this process very easy and fast. I truly appreciate very thing that was done for my family and myself. I wish I had known about them sooner. I have been telling my friends and family about this program.

Stephen treated me like family and hand held me through the home purchase process. I would recommend Stephen from Up & Up for all of your home purchase needs. He made the process seamless… A big 10 out of 10!

I’m so happy with up and up services. It’s easy and convenient! Rickie and Abby was very helpful! Thank you up and up!

I was luck to meet Up&Up a little over two years ago. My experience with them was really great in every way. Additionally, when I had a problem, they always responded very quickly. It shows that they care about their customers. I just renewed my contract with them!

Rented with Up&UP for 3 years. Had no issues with the company in that time. They answered our questions and maintenance requests always within a day and usually within 2 hours. Felt comfortable and secure renting with them and would be happy to recommend them.

Up & up is one of the best reality companies I have the pleasure of dealing with they are good about meeting your every need when it comes to renting & I will recommend them to anyone & they are far from being slum lords they are very professional when it comes to meeting a tenants needs.