Urban Outfitters, New York NY

The staff at this store was friendly, although they did seem understaffed. There was quite a bit of product misplaced and strewn about. UO clothing is a little pricy, but is still mostly made well. They had a pretty fair assortment of styles. Worth a stop if you're close-by.

Have always shopped at this place but never left a review till today. I have always received good customer service at this place but today one of the young male workers went out of his way to find me a bag that I was looking for. By chance, it was the type of bag I was looking for that I couldn’t find anywhere else in Soho. Appreciated his help but didn’t even get to thank him because he went back to working on something quickly!

This whole company is a scam, they steal your money. Worst customer service I have ever dealt with.
I ordered a furniture item in February 2022 (wardrobe). Biggest mistake ever. The item was of poor quality and defective, so it could not even be assembled properly. I contacted customer service for a refund, first of all, they made me disassemble it and fit it back into the original box which took me hours but that's fine. Item was picked up within the next several days but to this day I DID NOT RECEIVE MY MONEY BACK. It is May! It's been 3 months.
I contacted their customer support through the chat several times and all they can give me is empty promises. They have been withholding my money for months, and I don't even believe they'll refund me.
It is not just $10, it is $216. Never again I will buy anything from this place.

THIS STORE NEVER GETS BORING. I JUST FOUND OUT ABOUT THE HOME DEPARTMENT. I NEVER KNEW THERE WAS A THIRD FLOOR. TO MY BEHOLD THERE WAS EVERYTHING CANDLE, BLANKETS, PICTURES PILLOWS. THE MAKEUP DEPARTMENTS HAD THE FINEST LINE OF PRODUCTS FROM MARIO BEDESCO AND SO MUCH MORE

My teen loves the place. Sometimes I find some thing for me. Found a 2 berets. One wool one crotchet, beautiful on sale. Found a summer straw crotchet style hat too.

On one of my shopping trips, I decided to check out this location. Although I didn't purchase anything, I'll definitely be checking them out for some shirts and sweaters in the future. What I was trying to figure out was if the Graffiti was a welcomed thing on the lower level.

They need to bring back that Eastern European chick. After she left this place went down the drain.

I got attitude from the manager here. I purchased items that were marked down from this same store. A little over 2 weeks later, I visited back and found the same clothes I bought were reduced even further. The following day I came back to ask if they can price match it (my reason being had I waited 2-3 weeks, I would have paid less for it). I politely asked the sales associate at the counter and her manager was within earshot so she assisted as well. The manager said they can't price match it because their policy is only to price match within 14 days. I said fine, I'll just return these and then buy them back from the rack at your new price later. The manager then straight up tells her employee in front of me "Fine we'll do it now, just price match it, it's not worth it. " It's not worth what lady? The trouble? I'm not trying to be difficult here, I was willing to abide by your policies and just work around it myself. Made me feel very unwelcome and that they were doing me a big favor. She said as if I wasn't going to be able to get it for the same price had I returned the items, and just check back out once they got put back on the rack at their new price.

I get it, you guys get rough days and have seen your fair share of difficult customers. But if you treat me as if I'm difficult when I'm going out of my way to avoid inconveniencing you, it makes me feel like my efforts not to be troublesome have gone to waste.

Word of advice to your managers, try to keep your cool and choice of words can convey a totally different meaning (intended or not).

Actually quite disappointed with my experience here today. I was shopping with a friend and we began to notice how the quality of the clothes has really gone down. We saw multiple pieces with seams that were ripped and holes. Before buying something BEWARE! I almost spent money on something that is damaged! Walked out of the store not purchasing anything because I was so upset. I used to love this store because it’s so big and has such a wide variety of clothes; however, I’m scared to purchase from them now! Please bring urban outfitters back to what it used to be!

Busy on the weekend but like every shop on Broadway. Staff are helpful, stylish and nice.
The selection of clothes at Urban Outfitters are as always awesome! Wanna buy everything!

Great customer service. The store was clean and easy to navigate through. Lots of good deals. Highly recommended.

Great stores, three floors of quality and stylish stuff. Fresh to death for a ny native and way more if your rocking it outside of the boros

My second favorite spot first is still Macy's but Urban can hang even being extremely smaller

What's a matter, UO can't afford employees? Shouldn't have to walk all up 2 flights just to find a sales associate. Also, really? In 2021 you still need to check the back for inventory. Maybe I should fax my request in or call the store from my car phone. Nice.