Urban Valet Dry Cleaners, Buffalo NY

I always have a great experience. My dry cleaning is completed when I am told it will be. Sarah Santoro is an outstanding manager who is always great to see and the rest of the staff always remember me and make me feel important.

I don’t ever write reviews, but the service they provide is second to none. My sport coat had a small tear in the sleeve towards the hand. It was barely noticeable so I wasn’t going to get it fixed. The jacket was delivered and I noticed someone had fixed the sleeve.

I thought it was a nice gesture. However, when I gave them my shirt and the button was popped off and I took gave them my shirt to dry clean, WITHOUT MENTIONING THE BUTTON, the next time I took the shirt out to wear the button was fixed!

Class act people. They pick it up from my work so it’s super convenient. They text me in the evening to see if I need anything dry cleaned. Autobilled to a credit card. It’s just so convenient.

The hallmark of a good business is when they can provide you a service that makes your life easier; and I can confidently say my life is a lot easier with urban valet doing my dry cleaning.

Avoid. Dropped off a heavy Size 16 BLUE Coat for zipper repair on 10/29/19. Called on 11/11. Told to pick up on 11/14. Not there. Was told they needed consent for very thing I asked to be repaired. Why was I told it was ready on 11/11 then? Finally picked up on 11/20 and its the wrong coat! A GREY size 12. But it matches their records? MRG was impatient with me over the phone even if they gave me the run round for a month AND I still get the wrong item? Bad record keeping and obviously some shady business practices.

Urban Valet Dry Cleaners has been my go to dry cleaner of choice for over 10 years. They are socially conscious, LGBTQ+ friendly and did I mention do a phenomenal job. Yes, they are a little pricey but isn't your favorite vintage concert t-shirt with it?

Sarah is awesome! She is always there to greet us with a smile & doesn’t mind when Henrietta (our dog) comes in for a quick hello!

High quality cleaning and incredible service! Turn around time is super fast and they have even been able to get items ready to meet my last minute requests!

Urban Valet Dry Cleaners is an exceptional place. Very courteous, professional staff and they get the job done. I was very satisfied with my experience there.

I’ve been going to this cleaners for almost three years and honestly it’s the best decision I’ve made. The service is amazing, the prices are great, and my items are always ready in a timely manner! 10/10

Horrible experience these people are crooks I advise never using them they shouldn’t be allowed to operate ruined a very expensive sweater and very overpriced I would say just about anywhere is better than this place wish I could give negative stars on top of that they charged a credit card i never gave approval to use.anywhere is better than this place