Van Cleef & Arpels (New York - Fifth Avenue)

I being going to this place and had the best experience with Eric he make you feel special, but unfortunately he was off and I need it to get my friend’s gift so I was referred to the manager Michael.
I had the worse experience ever, he was so unprofessional and rude, Ugg terrible service to the point that I thought he wasn’t the manager.i wish he can learn how to treat better the customers.avoid this place.

The attitude at the front desk was very rude. I turned around and went to buy Cartier. I will never patronize it again.

We went in with 99%purchase intent to buy engagement ring, left decided we wont go back in for any other purchases. Sales representative/ customer service has a long way to go.

Came in for a bracelet for myself and necklace for a friend, and were helped by Eric. So professional, helpful, and made it an enjoyable experience. Thank you Eric!

Came in to get my bracelet extended in March. Had a disgusting lady named Michelle taking my bracelet in. In September I needed to get the bracelet checked and links taken out, I called the 877 number and was shipped a box to ship my bracelet for service. Its been since 09/20/2023 that they received my bracelet with NO UPDATE! Stay away from this crooked company! They Have my bracelet for over 2 weeks in service with no update’s because they can not locate it in the system! Phone Customer service treats you as if you are begging for something from them. Rooriy or whatever the spelling is and Dalia were all lies and promises! Not even an apology for the situation. Paid over 4,500$ and treated like this. STAY AWAY! Never recommending this company and will most likely get rid of all my pieces. Disgusting service, disgusting way of treating patriotic clients! Think twice before spending money at VCA.

I had a disappointing experience at the Van Cleef boutique. I visited intending to purchase a necklace for my wife, but the service left much to be desired. Bianca, the sales associate, didn't offer us a glass of water, which was a simple gesture of hospitality. When I inquired about the return policy, she seemed dismissive, almost pushing me to buy online. Furthermore, after it was clear I wasn't making an immediate purchase, I asked for some water and chocolates, and her attitude took a turn for the worse. Overall, the customer service was lacking, and it left me with a negative impression of the boutique.

Absolutely beautiful jewelry. Sales staff at this location are friendly and helpful. The selection and inventory of available pieces was perfect.

Update: After sending a generic outreach comment, customer service just asked to contact so they could indeed confirm/tell me that it's $195 (including tax). LOL thanks. ALSO, they like to pull this “appointment only” line even to pick up an item, don’t take it. I had an appointment and couldn’t make it because my son (< 1 year) was sick, there were no appointments on the day I could pick it up (when my husband could watch my son) and they tried to tell me they’re fully booked, I said no get me my item because I can’t come back another day, they did and it took < 10 minutes. Also, pretty sure they tried to get me a tiny pouch to put my necklace in but the handoff wasn’t smooth “it’s the last one” - spoiler alert, I didn’t get even that haha.
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I mean the jewelry is nice, but bought my $3k Alhambra necklace because the clasp kept opening (only 1.5 years old) and it’s $180 to fix it. Ridiculous, certainly know how to overcharge.

I paid in full for the Guilloche yellow gold earrings on May 31st, but I'm unsure if the order was placed. Today (September3rd) I received a text message from Sales Associate Michelle Lee, mentioning "MOP earrings" and customer service, which confuses me. I've raised concerns with the store manager and VCA customer service regarding Michelle Lee's actions, but regrettably, no resolution has been achieved. PLEASE try to avoid SA MICHELLE LEE! She will ruin your whole experience with VCA.

I went here to get a push present for my sister. Unfortunately I don’t remember the name of the woman I worked with… brunette and probably in her 30s. I realize I may not have “looked the part” (I was in my scrubs and coming from work), but she was rude, condescending and dismissive.

Long story short I went to Hudson Yards and found Junko. Since May I’ve purchased 6 items from her and she miraculously ships them to me within 1-3 days (when Fifth Avenue woman snootily insisted on 2-3 months).

Go to Hudson and ask for Junko Higuchi. You won’t regret it. 5 star service without the attitude.

3.11.23 - We were wary of the customer service here, but relieved when we were immediately greeted by a very kind host who paired us with Vincent, an exceedingly kind person with a good sense of humor and very articulate. His knowledge of gems and stones was very helpful and comforting because he made sure we understood how to care for each kind of jewelry. The showroom complimented us with tea and chocolate before Vincent presented the necklaces we came to see and he included recommendations that were spot on. The focus from Vincent was palpable and we valued his thoughts on how to buy our first piece for a collection. When closing out the purchase he clearly explained the timeline and our options should things not work out and virtually made it feel like there would be no stress on our end. Vincent is a gem. Cheers.

Groundhog Day update:
Jimmy, the Fifth Ave store manager, was made aware of my previous unsatisfactory experience. He reached out to see what could be done to improve the client relationship. I was pleasantly surprised that a large corporation like Van Cleef would contact an individual client. I am impressed by their commitment to keep clienteles' trust and loyalty.

We discussed the situation and tried to determine how it could be amicably resolved. He was very pleasant, patient and understanding of my point of view.

I'm happy to update the review.

My friend and I came across the store while trying to find a coffee shop to get out of the rain, and we were welcomed into the store despite our completely bedraggled condition. We were rumpled after an 11hr flight, and having made it down to Manhattan during our long layover. Despite having no appointment, we were welcomed by the sales associate, Michelle, who immediately offered us much needed coffees and chocolates! While they did not have the NY exclusive pendant in stock that I had hoped for, they offered to place an order for it to be mailed to me. I am excited to receive it once completed, especially since it will remind me of the amazing trip we had just completed and the kindness we received at this boutique when we made it back to the States.

* Adding a quick update on the order I placed: it arrived safely at my home after only about a week and a half wait - what a great surprise! It is such a beautiful and unique piece. Thank you again!

I had a wonderful experience at the Van Cleef & Arpel fifth Ave store. The customer service is spectacular and I always feel welcome there. Thank you Jasmine and Laurie for being so amazing and making me feel so comfortable. I will definitely buy more pieces from there. I am obsess with VCA pieces.

We came here for a bracelet and there were no options for us to look at. This is such a staple store but no options for us. The quality is okay. Customer service is not great.

One of the female (middle-aged ish) Asian SAs was so impatient with my mom when we came to visit. When we showed her the picture of a product we would like to see, she rolled her eyes at us and told us that she needed to double check. I've visited other stores in the states, and it was always a super light hearted, and pleasant experience. I think the 5th Ave store needs to do a better job at training their SAs to treat people with respect. I will not come back to this store.

Very disappointed. I ordered earrings as a surprise gift for my wife at this location. When the earrings arrived at the store, they texted my wife instead of me, even though they had my number (and even texted me on my number when I ordered the earrings). They completely ruined the surprise.

Visit this landmark & ask for Jasmine and Lorie! Over the last 2 years (during the “Covid years”) I been dreaming about adding a van cleef & arpels to my jewelry collection. We have visit over 5 stores & never felt welcome. The moment I meet Naomi and Lorie I felt right at home. They never missed a beat on offering a warm welcome, a refreshment, and great jewelry options. I can happily say I’m part of the van cleef & arpels family. Congratulations on Naomi for her 14 year anniversary working with the brand. Your talent on making moments so special is incredible.