Verizon, Buffalo NY

Worst service ever! I've been there 7x and still get the run around abiut charges on my bill. They keep telling me only the manager can help but she has been moved to a different location. Promised phone calls never received. Latest visit I was told new DM hired since the former wasn't doing their job.

I cancelled my FIOS by Verizon customer service line when they couldn't provide me with anything more than 100Mbps in my neighborhood. Even I had been paying for 1Gb plan since April. No help on that either. So, CSR when I cancelled told me to drop it off at local Verizon store, gave me this address and everything. So, I was in the store around 2p today, brought a box to drop off the Fios equipment. Stood there for about 5 minutes, couldn't even get an acknowledgement of my presence. So, I left with box still in hand. The hours online say 9a til 8p so I came after work at 722p and doors are locked and employee inside is cleaning. Wth? Terrible customer service. Verizon getting my business back ever is about as unlikely as it gets. And I will tell all my local family and friends, not to bother coming to this store. I mean, you are in retail customer service. Acknowledge the customer, advise you are busy, and give a turn around time for providing assistance. It's not that hard to give a kind smile. No customer you are currently helping is going to penalize you for doing a basic human decency function in retail.

Open 9a -8p according to the website, had to swap out a FiOS box. No one here, lights are off, door is locked, and UPS delivery notice on the door. No sign stating they're closed or on break. Thanks for making me drive here and waste my lunch break.

Associates were fine but be warned this is NOT an authorized Verizon retailer (as I learned directly through Verizon customer service). Russell Cellular (the actual company at work here) will charge you for sending your activation info to Verizon, then Verizon will charge you again for activating your phone. No one will tell you on the upfront that you'll be effectively double charged. Lesson learned, won't bother going back.

The woman who was working tonight was extremely rude and unhelpful. She didn’t even try to help solve our problem.

This place is SO unhelpful. First off they gave us the wrong information when I had to go pick up my router. Told us to come pick it up on the 23rd. I called them yesterday to confirm it came in, they confirmed it did. I went into the store today to pick it up, apparently the order was cancelled and needs to be picked up 7 days from the order date. I was not told this information. When I asked the lady why I was told the wrong information when I called yesterday she didn’t respond. It was probably her that picked up the phone (she was rushing so probably said anything to just get me off the phone). I asked her today if I could re-order it, she said no and gave me a number to call. Really, what is it you guys do? Such a waste of time and that girl needs to be fired.

Megan, is an outstanding employee. Every time I stop by the store she is very helpful. You should give her a raise.

Upgraded to the latest Samsung phones that were close to being free, free as you can get.
The nice associates (young ladies if that is still appropriate) knew their stuff when it came to setting up and transferring things from old to new phones