Visionary Optics, Brooklyn NY

I had kind of a terrible experience here getting a warranty replacement on some lenses. They didn’t want to do it, they told me it would be like “putting a Ferrari engine in a Camry” cause my glasses weren’t nice enough.

I brought in an admittedly cheap pair of glasses. Doesn’t cause me any problems. They didn’t have a problem with it when I paid for the lenses the first time. I have many pairs of glasses, some Oliver Peoples, Lindberg, etc, and some, like these, from Eyebuydirect.

My trouble began when I came in for the replacement, the guy at the counter said that “not that he didn’t trust me” but how did they know they had put the lenses in these glasses? I assured him I wasn’t trying to pull a fast one. And he agreed to take the glasses. I left. A couple minutes later he calls and says he can’t put it in these glasses because the temples is damaged. I asked what that had to do with the lenses and he didn’t have a great reply. I have a couple pair of these glasses, so I dropped off a better pair. When I dropped off a non-damaged pair, that’s when they told me the Ferrari comment. I insisted they just replace the lenses as I wanted, they did it begrudgingly. When I went to pick up my glasses, they handed them back covered in fingerprints.

I wouldn’t do business with these snobs again if they paid me.

Great service. James is very professional, knowledgeable, helpful. He is not trying to make a sell, but rather help you to find what you want. If/ when you want. Very easy process.