Walmart Auto Care Centers, Farmingdale NY

I ordered two tires online on 11/27/2023. A full three weeks later I received an email stating that ONE of the tires was delivered to the store. A couple a days later I received another email stating the the entire order was ready for pick up. On 12/18/2023 at 11: 15am I responded to the Auto Service area to pick up my tires. As I patiently waited in line at the counter to be helped (and was next to be attended to) another customer walked up and inquired about something he required from a locked case out on the store floor. The customer respectfully deferred to me since he knew I was next to be served and the employee (with no name tag affixed) mumbled something and then walked away to assist him.
Upon his return I stated that was there to pick up two tires that were delivered. His response was to roll his eyes and let out a big sigh. After I provided him with my order number he picked up two tablets and walked out to the shop area. The time was 11: 34am. At 12: 05pm he eventually returned and informed me that he could not find the tires. At 12: 08pm the Service Manger informed me that she was going to try and locate the tires and would be back in 5 minutes. She returned 15 minutes later to inform me that the tires were delivered but they were the wrong size!
At that point she canceled the order and I left Walmart. I cannot imagine that this is the way Walmart runs a business!
P. S. There was another customer who was behind me on line that was there to have four tires installed and after waiting an hour he just took the tires and left with them.

Everything seemed to takea long time even the people around me said the samething you need better management and more people you guys make alot of money meaning walmart

Because this location is short-staffed.they are purposely cancelling appointments. They would call you and say they are rescheduling your appointment, and give the reason that they are closed the day you want to come in, or some other random excuse. Then, they would cancel that second appointment Online. Then issue a refund saying Sorry things did not work out, and here is your refund. They would not answer their phone because they are embarrassed that Walmart would not hire more help to handle the overwhelming appointments for services. They are better off answering the phone and being honest in telling the customers that we simply cannot take on your request. Keep in mind they can only handle about 10 customers a day.and that is not good. You are better off going to a local tire shop or Mavis.

I had my appointment scheduled for 3PM, I arrived at 2: 40PM. Now it's 5: 23PM STILL WAITING FOR MY TIRES TO BE INSTALLED. This place is not a good place to install your tires! It's better to just order it online and pick it up and install it somewhere else. They never answer their phone, they are short staffed. At the end of the day it's not like I'm getting it for free. I paid for this! Very Disappoointed!

I received multiple notifications that the tires were delivered. I talked with customer service who assured me they were delivered but when I went to Walmart to have them installed I was told they did not have them. Second time this happened to me.very unprofesional place will not be ordering here again.

Auto center in Farmingdale NY never answer the phone and when they do, they refuse to give their name.

Worst job performed. This Auto care center doesn't care about their customers and try to cheat them out of doing a paying job the was order. I order 2 tires from Walmart and had the installation package included which they split up into, installation ($15 each), valve replacement ($3 each) and road Hazzard warranty ($10 each), a fair price just like any other place. However, they didn't install the valves and still charge me for them. Very dishonest place. So imagine Going for an oil change and not getting your oil or oil filter replace after you pay for it. Not happy at all how they cheat customers of the simple things. Pictures are proof the I still have my old valves in my rims.

The walmark Farmingdale Auto Care Center is like a relative that owe you money but got caller ID. They're not picking up the phone, it doesn't matter how many times you call, and if you let the phone ring too many times. They'll pick it up and lay it down. Far as they're concerned, you're the bill collector and there isn't anyone home. Try something different bcause thats not working. Lmbo!

Bought my own full synthetic oil and filter for my car to do my own oil changes. And the savings are incredible to do it on your own if you know what you’re doing. Which honestly isn’t that difficult at all.

Put me on hold for 15 minutes to make an appointment for the installation of tires that's a week away. Smh for tires walmart should be installation anytime if you buy online

This Walmart auto care mechanics is the best & professional. They do their job best. I have been to so many other Walmart auto, but so far this one is the best. And on the counter, the lady, I think her name was TYANNA, she was amazing. Thank you

These people don't know how to process a return. This is not really a busy area. Please train employees on how to process customer transactions.

When I’d use to come here for oil changes, it was no problem. Now, it’s like they can’t do it because of appointments. I found another spot that’s not difficult. He was kind of rude too, the guys on the bay were great.

Absolutely beyond disgusted of this place. I ordered tires a week prior to my appointment and the NIGHT before they send me an email and txt that they had canceled my tires because I didn’t go pick them up according to the email. But if I buy tires from them they’re suppose to install them. The next morning I still showed up in hopes of getting some answers, come to see it was they’re air compressor that damages and they couldn’t do the job. So why blame me and why couldn’t someone call me as courtesy to explain. They just decided that it was ok to cancel my order without explaining or honoring the price I had bought for. Would never recommend anyone to come here.with Walmart overall

Booked appointment two weeks ago and they told me not ready, very bad experience bad service

I booked an appointment 2 weeks in advance to install tires. Two days before the appointment, they call to tell me that the Auto Center is not even open on that day.
Why did the website allow me to book it in the first place? After I did book it, why didn't they call the next day to reschedule?
Total clowns.

Auto Center is Horrible. They never answer the phone and never when you call. Find another BullMart

We got a great price for Goodyear Reliant tires for Black Friday 2022. It was $150 for 2 215/60R16 tires and free installation for my 2010 Hyundai Sonata. There aren’t any reviews for this tire on Tire Rack or any similar website but for the specs listed, you can’t get a better tire in this size anywhere for $75 with installation included. However the regular price for the tire with installation seems to be around average for this size.

I ordered and made an appointment online. The employees were all very nice and did a good job. It took longer than expected but that wasn’t a problem for me since we were shopping in the store anyway. I came in at 4pm and the car was ready a bit after 6pm so roughly 2 hours.

However there were a few other problems which i’m overlooking because of the good price.

The first problem is that I originally ordered on 11/15/2022 for pickup and installation on 11/25/2022. They called me a day before I was supposed to get the tires installed and canceled my order because the mechanic was sick. I’m obviously not going to fault them for the mechanic being sick but they should have given me the option of rescheduling at a later date. Thankfully the Black Friday deal was still going on and I was able to reorder for a later date.

The second problem is that they never once picked up the phone. Before my second appointment, I wanted to confirm that the mechanic was back and okay to do the job. I called almost everyday for a week trying to get ahold of someone and no one would pick up.

The third problem is the underlying factor for all of my other problems, they are very understaffed. There was only one mechanic doing all of the work. A couple of years back when I went to the Walmart Auto in Commack, NY, they had 3 mechanics working on the cars. I really hope that this Walmart adds at least another mechanic so that the employees aren’t overworked and that we get better service.

Also they left my car unlocked outside after they were finished. Someone could have stole something or even the car itself (my car doesn’t have an immobilizer). They really should be locking the doors.

Nobody there ever wants to work.they cancel appointments and are always understaffed.one person to mount tires and they are understaffed to the point that the person refuses to work Fridays and Saturdays when everyone needs to come in to save themselves the madness

Purchased tires on line then picked them up at the location after receiving text message.
Mr. Norman was very helpful.