Walmart Supercenter, Monroe NY

Shut it all down honestly! No one answers the home and when you get there everyone is nasty. Everyone needs to be trained on being curtious and understanding to the customer

Great place to buy almost everything. You get tired kf walking around and do not have enough time to see everything in display

Don't expect customer service from them, they can't be bothered and criticize you for their mistakes. This location is great if you're using self-check.

A good place where you can find your stuff your personal stuff when you got to cook and you got nothing you got a suffer with kids anything you can fight at Walmart believe me I got one time and I can't handle her that's why I always go to Walmart and you can make it deliver your supply at your house just download the app thank you to Walmart

Would have been 5 stars but they didn't have anyone writing in sporting goods so I had to walk all over looking for a staff person. When I found one they sent me to customer service. In the end they were great, got what we came for and were back on the road.

My husband and I have been commuting upstate twice a month. We stop in to use their bathrooms and they have always been very clean. On our way back to NYC we stock up on items that are more expensive or non existent in the city. Its a very important part of the community. Would like to see the price checking machines come back though.

I really liked this store until the other day. I could go there find everything I need and the store is clean and fully stocked. Yet, this store a plain clothes security person who harasses me. He wanted to go on a date and even though I politely refused he decided to say something very cruel and then on my last visit to the store on 19 OCT 2021 he decided to try and intimidate me by following me around the store. I truly hope he does not do this to anyone else as it is clear he tries to use his position to pick-up women. It is a shame and clearly unprofessional.

It sucked first time I used there pick up service and was very disappointed didn't get half my order never told I needed my own bags usually when u picking up its packed up for you made substitutions to my order without my knowledge I will never use walmart pick up again

Literally the WORST customer service. I ordered food online for pick up. I checked in. Nobody came out. Almost 2 and half hours later. We went into the store about 10 times to tell them we've been waiting after checking in. I spoke to the world's rudest woman. She says theres many cars the same color as mine. I said but theres ONLY 1 out of 14 numbered spots I could be in and according to her records I was in it. But then tells me that's not enough. I need to give more details then the color and spot I'm in. Which online those are THE ONLY details you can give. I now know NEVER to order from this store again. I'd advise against ordering online for pick up from this store. Hopefully nobody else has to speak to the same woman I did today. Horrible. Horrible. Horrible. I almost never write reviews but this was just such a horrible experience I had to share it. Walmart needs to screen their workers better. Especially the one's in customer service.

Woman working the front door as the store closed tonight Mon. Oct 25th was extremely rude. Seemed like she was on a power trip. Very rude to me and to others who thought the store was open 24 hours. Don't think that she should be the face of the store for any reason. Short salt & pepper hair with blue eyes and a mask down over her chin.

The guy that does security Hispanic male.is very aggressive and harassed me while I’m 7 months pregnant…self checkout is used to be in and out in a timely manner but the whole time you feel like you are being intimidated by the workers that are closely standing by. I will be driving to Newburgh’s location to avoid the issues here

This Walmart failed to plan/design their parking lot with enough room and an efficient layout.

Unfortunately, this location has never been managed well and customers pay the price. They never have enough cashiers/employees working. Self checkout and traditional cashier lines take forever. Good luck if you need to return something, ask a question or return an item.

If you ever place a pick-up order and need to speak with someone regarding an issue……good luck. Spent an entire day calling this location, all extensions…. No one could be bothered to answer

Need to train the employees who pick up items from the floor and the other employees who answer the customer service on the phone at first.
Extremely dissapointed to their few crews. I've never had this kind of rude and disrespactful experience at any Walmarts for decades but here on Oct 29th, unfortunately.
From 6: 25pm till 7: 24pm, I waited for an hour to pick up my online orders at their curbside pick up lots on the very cold evening with my toddler. And when finally my turn came, I was told my all stuffs including the organic banana, mandarine, organic milks, and even dinner plate with a bowl were stored in their FREEZER without any common sense. I appreciated for the women employee who brought my orders with honest explains. She apologized for me to wait for so long and what happened to my stuffs. I didn't get mad at first thanks to her honesty but when I called to the customer service, I was very upset.
A young lady answered and said I may not be able to return for those frozen produces. I asked her how long the costomer service open on that day but she ignored that question and transfered call to the 'Pick up department' at 8: 02pm where already closed at 8pm saying it's not her duty. Lord.how terrible reply she did. I called three more times to their main number again to speak with anyone who may will answer but NO ONE ANSWERED on the phone. I had to go there with my baby again to return those produce because they might could say "None refundable" cause it seems I made it like that as for the rude lady's reaction. My baby was about to take a shower at that time and must take the medicine on time but I had to dress him up again and leave home just for returning stuffs before they close since I didn't know how long the service center open. Gosh. Their system went wrong, the computer could not even find my order list even I gave the SAME credit card what I paid. The manager let me exchange to the same items without any checking the weight of banana. I picked the smaller one by the way.: (

I was fully furstrated how they treated on the phone and the waiting time at the curbside pick up. There were more cars with the same situation and only one lady was bring out orders on that evening. I wish I could just canceled and change the pick up time after I parked but I could not. Yes, once you check in, you must wait until they come out and that is their system. Even if they have any error on the computer, there were no choice but staying there or giving up to pick up. Wish they explained more options what I could do when I called.

Hopefully this won't happened again to anyone.

Two registers open, low/no product on shelves except in the holiday (Christmas in Sept and almost nothing for the actual holiday we're going to have next)

Never food on shelves never enough lines stores always packed with people waiting to check out produce old u get home it rots in a few days hate going here

Go to walmart about 2/3 times per month to stock up on tolitries and groceries. Being that this is a supercenter, they have lots of home stuff: including seasonal decorations, DVDS, Games, and Toys. For instance they have lots of halloween stuff now and halloween themed dvds in the entertainment section. They also have good choices of Food. I buy their great value milk and it tastes just the same as brand milk. They sell lots of Salads, tho today there were lots of expired salads for sale! When buying food try to look at the date: some things depending on what it is can last past the date, but a good practice would be to buy things which the date hasn;t passed.love their snickerdoodle cookies too! As far as checking out, i usually go to self checkout- but on ocassion like i brought a pc game- so i went to the cashier.had pleasant experience no matter what so.

I was surprised in the auto section that the items are getting less or missing. They don't carry engine Gunk to clean your motor. Things are changing folks.