Watertown Urgent Care

I always go here. They are fairly quick to get people in and out so there’s not a long wait usually. The medical team has a great bedside manner.

Amazing patient care/bedside manner. Was in and out. Heard my concerns and took them seriously.

I am shocked reading all of these negative reviews. I have been coming to this urgent care for several years, and have always had a great experience. Office has always been clean, staff has always been polite and respectful. Yes most days there is a longer than I like wait time but why can't people just be patient I will be continue to use this facility.

Don't bother coming here. You could get in and out of the ER faster then getting in, and Watertowns ER is known for a long wait time. They'll tell you it might be an hour wait, but what they mean is 3-4 hours. If you ask about your status, they'll tell you you are up next but you'll see them call in several other patients. It's insanely disrespectful and you can tell they are more concerned about getting money from over booking. Doctor/nurses are pleasant but it's not worth the wait.

Told me to wait in my car and they'd call me when they are ready, 3 hours later I went in to see if I'd be seen soon, they said they called 5 times and cancelled my appointment, no calls or voicemails from them

I went there for intense ear pain, was told it would be 2 hours, 3 hours later, they said at least another hour. Avoid at all costs.

Very, very, very slow. I was supposed to get my prescription sent to Walgreens 30 mins ago and they are slacking.the lady tried to blame Walgreens system when I asked for the time stamp of the prescription that was sent over and clearly was sent as we spoke and Walgreens finally got in within seconds. See how that works? Go to Drum if you can make it.

Definitely come here, my regular dr and carthage urgent care not do good- had to come to watertown to feel better! Way to go guys:)

This place is absolutely ridicules. I have had an on going billing issue. They have talked to my insurance in a three way call and refused to fix the problem that way. DO NOT USE THEM.at least the other urgent cares care about there people

Terrible. My daughter is a college student, living in the area. She went in to be seen, but had misplaced her insurance card. She had a picture of it front and back, and they refused to see her because she didn't have the plastic card to scan. She asked if she could email it and they could scan it that way, and they refused. I would never go there. Awful how they treat people who are sick, and in need.

While I found the nurse and the PA I saw very kind, I called back to ask for something because the rx I got wasn’t helping, and even though all I did was ask for some steroids so I could try to avoid a trip to the ER, my concerns were completely dismissed by a PA who wouldn’t even talk to me or reconsider it. And the nurse, who was also very nice, told me she doesn’t think they’d reconsider because they aren’t a pain clinic.

“If she’s in as much pain as she says, she should go to the ER. ”

Yeah, thank you so much.

I will not be returning to this establishment.

You wait 3 hours to be seen. The male doctor is really nice and knows what he’s doing.when you try to contact them to make their payment they don’t answer the phones

Absolutely useless! I called and asked can you do a school physical? They answered, Yes but you have to pay out of pocket because we won't charge your insurance. Then I drive all the way here and they say, No I can't do a school physical, it is to far in depth. IT IS A STANDARD SCHOOL PHYSICAL! Absolutely useless, do not recommend wasting your time or energy with this place!

Interesting experience. It has incredibly nice workers, but I don’t advise going to Watertown urgent care unless you are willing to wait a very long time to be seen

Completely dismissed all of my symptoms, extremely rude and I didn’t even get to talk to the doctor, only the PA. Definitely would not recommend.