Webster Bank, Middletown NY

I would like to say I do appreciate the people who work here but think it’s severely understaffed. Have been using bank since it was provident and this location is always slow. Today it took a half an hour to deposit check using the drive through. I am on my way to work and left 20 minutes early to deposit and that still isn’t enough for this what should be very simple errand. Guess I’m going to be late. Ugh

Absolutely worst bank. I had taken out $300.00 out of my account from the ATM and never received my money. I immediately went into the branch and received absolutely no help. Teller was too busy looking at her cell phone. I was told that they cannot help me and handed me a phone number to call. Manager named Rose was extremely rude and unprofessional. She didn’t even identify herself as the manager when I asked to speak to a manager. She did ABSOLUTELY NOTHING to help me. This experience has been an absolute nightmare. It has taken me hours to straighten this out and it’s still not over. My husband and I after 17 years with this bank, Provident, Sterling now Webster are going to another financial institution.

Keep your money under your mattress! No acknowledgement upon arrival. For being a priority member, you would never know. As if 10: 30 am, I have been here for 35 minutes this far. I don't even think they care!

Alwaysssss closed. Have to go to the Florida branch to get in person service. They have definitely used the "pandemic " excuse to their advantage. I don't know how they are even in business still. Just horrible.

The automated system over the phone is horrible can't even set up a simple pin for a debit card l. Then when you try and get one of the ARABS on the phone it's "the automated system can do the let me transfer you " even after you explain its not working and before you can say anything you're transfered back to the same thing.horrible horrible horrible.

Hire some Americans please and ditched the automated

GREAT CUSTOMER SERVICE. THEY'RE WILLING AND ABLE TO ANSWER ANY QUESTIONS. I CAN CALL THEM A BUSINESS FAMILY

I never heard of a bank that puts a limit on cashing there own checks when you don't have a account with them worst bank ever

This is the worst bank, service is horrible, randomly shuts down with no warning, Most the employees seem like they don’t wanna be there.

Young man behind the teller working today seems to hate his job, asked if my baby had a mask. Clearly trying to enforce a law he has no idea about, babies do not require mask. Was rude and kept mumbling on. Never again. Very unprofessional, need customer service training.

Every time this bank gets sold it gets worst. Now it can’t decide if they want to be open or closed. Hours constantly changing.

This is absolutely the worst bank ever. They screw everything up and never acknowledge it. Then you need to spend the time trying to fix their screwups. Wish they never came to the area.