Wendy's, Williamsville NY

Had an awesome experience at the drive thru at 12: 15am on january 30th.the person taking my order and then handing me my food was attentive, and provided excellent service.will absolutely be returning.

I don’t eat fast food too often and I had not been to this particular location before. Friendly staff and food was hot, fresh and very good.

I downloaded the app and it basically confused me and some staff at a few locations. I bought more than I planned on because of the confusion. I was told a few times that they don't even deal with it I enjoy the food, but this leaving a bad taste in my mouth! 4

Terrible Service
Waited at the counter, at least 5 minutes.
They seen me there, but not one person tended to rhe register to take my order.
Had to leave and go elsewhere.

Hey this review isn’t enough but I went there 4: 52 Friday and the guy at the window seemed like he cared a lot so cool seriously

$20 for a meal is just ridiculous for fast food and the attitude that the cashier gave me was unneeded

I’m not usually one to complain or leave a poor review but I used to work in food service as a manager, & the service here was unacceptable. First of all, I went in at 6pm on a Thursday. It was completely dead there, only one car in front of me in the drive thru & maybe a customer or two inside. I ordered one combo meal. When I pulled up to the window I smiled and said hello, the lady at the window looked at me as I greeted her and said nothing, she just walked away. Another girl appeared and I said hello and she just said “drink! ” And handed me a drink with no straw. (I know they usually put the straw in the bag) then I waited for NO JOKE 10+ minutes for food. They could’ve simply given me a straw after I had already been waiting for a few minutes and let me know it’d be just a few more minutes… but that didn’t happen. I saw at least 6 people walk by the window, nobody acknowledged me. Then a guy with a cool gold necklace who looked like a manager came near the window and I had to get his attention, when I did I asked him for ketchup and a barbecue sauce in the bag and he walked away right at the end of my sentence without any acknowledgement. The whole time I’m waiting I can hear a crowd of employees talking and laughing really loud while I’m being neglected. When they FINALLY handed me my food, I said thank you & NOBODY said sorry for the wait or thank you for your patience or EVEN have a good day! Just handed me my food in silence so I opened the bag and they didn’t even put any sauce in there and I had to ask again for sauce. The workers weren’t being mean or anything, & they all seemed in a good mood but were just really careless and displayed really poor customer service. They need more training and the managers do too. I don’t want anyone punished but seriously… do better.

Service was very poor. Burger was lame and over cooked. A lot smaller than I remember. So sad, Wednesday was my go to, when on the road.

I love Wendy's but that location was horrible. Went for the baked potato but they were out of them. At 5: 00 pm.

Great food well made parking lot kinda sucks and service can slow down deping around lunch timee this place is packed

Food was good but they messed up 2 things on our order. Lady was very snarky when we asked to get a new one. I usually have very positive experiences at Wendy’s, but not today.

This is the best Wendy's around! The food is always good and the staff is very friendly and quick!

Have had multiple instances trying to go through drive-thru around 7am and been completely ignored by staff that can be seen moving around inside. Hours state that they open at 630.