Wilcox & Sons Towing & Auto Repairs, Vestal NY

Not a fan. I called because my Jeep wouldnt start. Wouldnt give me any sort of ETA of when they would arrive, and customer service just wasnt there. My garage wanted an ETA as they were busy, I was just told "Sometime this morning" with a snicker after as if this was funny I was asking not once but multiple times. They did infact come in a timely manor however again customer service felt like I didnt matter and the only thing that mattered was the tow. I found parts of my recovery spot covers just thrown on my driveway! Check the ground after they leave! I collected 3 different parts that were not there before hand and now have to put back on. Lucky they didnt get run over and broken as I like to keep my car in check with everything it came with. Just a shame. Should have atleast given me these pieces of my car rather than toss them on the ground in an "Oh well" style.

Key Points -
Did come in timely manor
Poor customer service
Left car pieces on the ground after taking them off

So my car wouldn't start out of nowhere, It was just working and now telling me some "key entry error". I've tried everything! It was Sunday, so every auto shop was closed. I had no choice but to call tow truck. The guy came looking like he's been drinking all Sunday morning. Took my car and me to this very place. Put it in neutral while lowering my car and car just slid down from an inclined flat top truck without cable holding it to slowly to bring it down slowly.went from Parking to Neutral on incline.battery dead, breaks dont work scratched bottom on the front bumper. He told me it's all good and that he worked 25 years and everytime they do it like that! (I've seen videos and that's not how you suppose to bring it down). Whatever! Next day. I call in the shop to ask how is it going and approximately when will they be able to take a look at my vehicle. So this Very Rude old man (I guess the owner) Almost yelling on the phone! Saying: "I don't know anything, We're busy, If you don't like it Tow it away! I will let you know when someone will look at it, I don't know if today or tomorrow etc;"
I was polite, but he talked to me like I'm the lowest nobody! Telling me that he's been doing this for 70Years! And he will call me back. Hangs up the phone!
The worst experience ever!
So I start making phone calls! Found another spot where they actually know how to talk to customers! I was gonna pay another $125 bucks to tow it there. So I took Uber to this place and paid $139 dollars to get my keys (my car haven't been touched) I called my friend that had a jump starter and got him an Uber to get there. The jump starter was not strong enough and an Uber driver was so surprised that I'm standing there Right by an Auto service shop and they won't even help me to try to jump start my car. He drove to them and yelled out Why won't you help this guy to jump start his car! Uber driver was in shock! Had some guy come out and used his Stronger Jump starter and car Started Right Away! Took 3 minutes literally! And the Owner of this place was gonna make me wait for days!
So I canceled the second tow truck and Drove to another service shop my self!
I explained to them exactly what happened. They were very understanding and did not promise me the same day service. But they said we will look at it later on and let you know! They checked Alternator, Starter, and Battery! It was a Battery issue! That's it! It's a very expensive special battery for my vehicle, but they did all diagnostics same day. Exchanged the battery and I was good to go.
While this place was gonna make me wait for days holding my car hostage without letting me know approximately When they can even look at it! Extremely Rude old man in 70 years working there could've learned some manners, but instead would love to rip you off! If you let him! Disgusting experience. Do NOT Go to that place! They will screw you over for money while treating you like you're nobody!

Got a tow a few weeks back, and the truck operator was very friendly and knowledgeable. I will definitely keep their number handy for future reference!

I would not recommend this company at all. My daughter's car was towed by them, 1.1 mile and was told it would be $675 for the car to be released to her.
I asked if I could pay for it by credit card over the phone as I live 45 minutes away and wouldn't be able to get there before they close. He said sure but neglected to tell me there is a charge of 3% to use a credit card. Checked my bill and saw that it was almost $700! Highway robbery taking advantage of a bad situation and making it worse. Remember you DON'T have to use the tow company the police call. You can request whoever you want for a tow!

If I could give this place no stars I would. My son was involved in a fender bender and the police called this company to tow his car since he was a university student and did not know a tow company. I immediately called them to inquire about the tow and was not given any information about fees just that we would need to come get it. Two days later I had it towed to a collision shop and was then presented with a bill from Wilcox for $950 plus tax over $1000 for a minor accident. I was charged $85 per day for storage (never disclose that), $250 wreaker fee, $350 recovery fee, $35 gate fee, $150 tow fee talk about taking advantage of a college student this should be illegal.