Wilkins RV of Syracuse, Brewerton NY

My wife and I recently bought our first camper. Had a less pleasant experience at a different dealership but glad we ended up buying from Wilkins. Everyone through the entire process was fun and easy to work with. Our salespeople were Jerry and then Emily at the Clay location. Everything was in perfect order when we picked it up and the demo was helpful. Only small issue was the camper didn’t have a screen over the one emergency exit but Steve already put in an order for it before we said anything. We purchased just shortly after the RV show so we were expecting a 4 week lead time to pick up, but turn around was fast. We worked with Jerry at the show, and he was not pushy but certainly earned our business. Extremely fair prices and a great inventory.

Dan was great! He made it smooth, even after our 5th wheel was delivered/ my truck was in storage/ they came and got our camper winterized it! N/C, good people to deal with!

I'm very pleased with the service at WIlkins in Brewerton. The service manager worked me into the schedule quickly and when I dropped my RV off it was brought into the building immediately and work started! The tech was great and listened to what I wanted and was very helpful talking through my issues and letting me know what he was going to do. When I picked it up the check out was thorough and detailed. I did notice my ladder pins were missing and I mentioned that to the manager who told me he would have new ones sent to me. There is no telling if a customer took them or if they were removed and forgotten by a tech, either way Wilkins took responsibility and I appreciate that. Great service overall from drop off to pick up!

This dealership has been a nightmare for my mother.
They do not return phone calls, let alone return them in a timely fashion.
It's like pulling teeth when you do get someone on the phone.
It's like no one knows what they are talking about.
And it seems there is no communication within. Meaning,
No one passes along information.
Go elsewhere.

Thank you so much, Kenny, Brandon, and crew. You saw us on such short notice and fixed our issue right away so we could get on with our camping trip. We really appreciate you!

Zack was very patient, helpful, and honest. He showed us several new travel trailers. Then showed us a one year old Sundance that fulfilled 99% of our needs. Our buying process was smooth. Delivery was very professional. All of our questions were answered completely. We absolutely love our new RV. Service is also very good. We did have a leak in the shower and it was fixed within two days. We will definitely visit Wilkins first when in the market for another one.

Everyone involved in the purchase process and all service employees have provided excellent customer care!

Great staff and very pleasent to do business with. We were very happy with Emily and Don. Great folks. Just to follow up folks our experience here was wonderful the staff treated us great from start to finish and the service people go way out of their way for anybody that comes in they are the nicest most knowledgeable people I have ever met in this industry.

We were looking at a coach online at the Churchville location. We asked for a value on our trade and the offered us PENNIES on the dollar price on our coach. I know the value and they offered less then 1/3 of that for a coach in top shape. Well they lost a cash sale. Educate yourself before you go to these places they all ask high stupid prices and give you nothing in trade. Guess this is the new way of business for them.

Went to Wilson's in Fulton new York last weekend. Still waiting on an answer about financing

Very helpful, professional, and courteous. They worked with our budget and replied quickly to our inquiries. I searched many RV stores and their price was the best by far. They also helped us find the best option to finance. The RV was clean and they spent time going over information with us and answered all of our questions in a professional matter. Best thing was they provided us with three free weeks of camping. Definitely recommend purchasing through them. Thanks for the great service.

Everyone was very helpful with our first Tow Behind camper purchase. The service manager was amazing with his knowledge and training during the walk through process!

We went to Wilkin's to look at the trailer we saw on line and were greeted by a salesperson who took us to many different trailers within our weight and financial specifications. She was informative and, if we had any questions, knowledgeable about the units. We came away with the unit we purchased and are very happy with it's functioning. We bought a Vintage Cruiser with no slides.

Looking for a teardrop trailer. One had just come in. I stopped, talked to sales. Looked it over. Refrigerator was missing. They said they would try to find replacement. I said I would take a cooler to fit the space. They did order a cooler since the trailer was 7years old.
At the time to winterize, the service guy was very conscious and didn't have experience with the teardrop. He took the time to address and research the process. So far so good and everyone was professional.

We had a good experience purchasing our camper at the RV show in Hershey. There were some delays on getting it but Wilkins was good with us when we did get to come pick it up in December. Now we are finally looking forward to using it.

Walked in bought a camper. The process to pick up the keys was long but informative. I learned things I didn't know. Have to say it was a nice experience over all.

I purchased a brand-new travel trailer which I had nothing but issues with before I even got it off the lot. It had a leak in the slide out which took months to get the parts to fix. I had made 2 almost 3 payments on it before I even had it in my possession.when I did get the trailer, I used it 2 times. One weekend of which I had no issues because it did not rain. The second weekend I used it the slide out that they fixed leaked all over like a siv. I had to bring it back to be repaired again, which took several weeks. There was damage to the facia piece that covers the slide out as well as a soft spot in the floor. I expressed to Wilkins several times that I was not satisfied and wanted to return the camper and get refunded. They refused to do so knowing full well that I had nothing but issues with it since day 1. I ended up selling it to RV Way and after paying the down payment of $2000.00, making payments of $220/mo.for a year, it cost me $5000.00 to be rid of it! Not at all a good experience! Most expensive 2 weekends of my life!

Highly recommend all of the Wilkins family dealerships. Always fast and friendly service. Huge stock of RVs at all of their locations.

What a pleasure to do business with! The salesman Karl, the manager Carson, the mechanic and especially the prep person Louis were outstanding. Would highly recommend.

Best place to buy an RV. They do all they can to make the customers happy. They went out of their way to make sure I got what I want and needed.
Nice group of people work here too. Always willing to help.
Prices are reasonable too.
Highly recommend buying an RV here.