Williamson Hardware Inc

A surprisingly large old school hardware store that is pretty easy to get lost wandering around.

Do not use their service techs for wood stove repairs. They did not use the right size gasket for my stove. The owner said it was a Vermont Castings; it was not. The doors would not close properly. I had to special order the gasket and have another service tech do the installation. The owner refused to realize that different stoves require different gasket size. When the problem was obvious; all I got from "Gary" at the time was a rude in your face response. I told the owner I did not want them to come back. And a month later I was billed an excessive amount even with no resolution of the problem. A neighbor said a month later that he had a similar problem with them. They overcharged him and he war furious. He said he was not at home and it was his wife who like me; never got a bill for the job at the time. The way they operate is really questionable. You have no idea what their charges are up-front.
I would not recommend them because of the sketchy billing.

I am a home owner in Ontario NY - I recently called WHI and was taken care of by Jim [owner] to arrange a House of Fire Gas Fireplace originally purchased from WHI by the previous home owner. The request was for a home visit by a WHI Fireplace Specialist to clean and get the unit on. Yesterday, Gary arrived at our home at exactly the time scheduled. I am writing this to say the visit was a TEN (10+) - not only was Gary super competent - he informed me that the two sided unit had never been serviced - the glass so black it was impossible to see anything, Gary was meticulously diligent in taking the unit apart and reassembling - he left the unit working and looking like brand new - cleaning up all the residue of the repair. In this day and age Gary exemplifies everything one would want - this visit exceeded every possible aspect of my expectations, Thank you Gary, Jim and WHI. A very happy customer

Jim and his daughter are very knowledgeable in fireplaces. I only wish I went there to purchase mine several years ago. I miss the options their units have. They rate a "10+" in my book! They are awesome with custom service.

Employees are extremely helpful and know where everything is. If they don't have what you are looking for you don't really need it. Another words they have everything.

Always knowledgeable in paint, plumbing and electrical. Be sure to check out the Country Attic on the third floor of WOW for great decor and gift items. Great people, hometown experience.

Love that this is so close to home. They usually have what we need and it saves us a trip to Webster. Love shopping local here.

I remember the first time I saw the sign outside the store that called it “world famous” and I laughed. I thought what could be world-famous in Williamson. However for the first time recently I went in the store in my jaw dropped. Anything you could ever imagine is in the store. Not only is it super practical but it’s super fun to head into this store and explore more than five different floors full of house items. You have to go!

Best people ever love shopping at Williamson hardware great selection of Christmas ornaments birdseed fireplaces everything

A place I've frequented since I was 16, and always been treated with respect even as a kid. I'll always love this place as long as they keep up the good employees. The nostalgia alone is enough to keep me coming back but the friendly service gets an A+ from me. They have had what I needed every time I've gone there besides a christmas ornament but I was looking for something pretty one off and unique so I dont blame them lol

Huge variety of hardware store goods in a vintage bldg setting. Great stove & fireplace options!

I go to this ace hardware store often and they have every thing i need. Iam in a wheel chair and they are so helpful. Best store!

Nice place clean has everything you need just have to find it and very nice people you do need a mask to enter.

Always a great shopping trip at Williamson hardware. Staff are knowledgeable, friendly and helpful. Items you can't find elsewhere, you'll find here. And a light selection upstairs that can't be beat.