WNY Medical, PC

The overall care isn't bad. I've dealt with 2 great P. A 's Amanda, who has left, and Amy. Trying to get through to the office is a nightmare. The call center or main office whatever it is is a joke. You leave a message at the office a call center employee calls you back and has no idea what message you left at the office. If I wasn't already established there for many years and I wasn't treated well by the P. A. I'd leave. It wasn't always this bad. Before the French Rd.office closed I never dealt with any problems there. The only reason I gave 2 stars is because as mentioned the P. A. 's have treated me well.

This one was one and done for me.
Receptionists are RUDE and NASTY.
Dr blew off concerns and told me my issues were due to being overweight. I'm 5'6 and weight 139 lbs.

They asked me questions about my mental health and then charged my insurance stating that it was a "crisis". GTFOH

They take care of you here. Highly recommended! They’re all so nice and Pleasent to speak with. If anyone is seeking medical advice / treatment megan and the staff are very knowledgeable with any questions or concerns I’ve had.

Was having problems with refilling my long term medications after moving to area and changing to WNY Medical. Called and John Frank helped me speak to Dr, got notice my meds are being filled same day. Thank you!

They do not care about their patients. I was told to go back to urgent care even though urgent care told me to follow up with my primary 1-2 days after my urgent care appointment. This all started with what I thought was strep throat and I walked into urgent care 2 days ago with fever, chills, and extremely sore, painful throat. Urgent care was positive it was covid because of the fever even though I told them I tested negative on at home test. Eventually the test results came back negative for flu and covid. They never tested me for strep! So on monday 1/30/23 when I called my primary which is wny medical pc, 3218 WALDEN AVE, DEPEW, NY, 14043, the nice lady receptionist told me to go back to urgent care because they don't do strep tests. This is beyond unprofessional I thought at the very least they would want to see me given my concerns and recent urgent care visit. Nope they don't care. It's not because the fear of covid because I tested negative for covid with at home tests and pcr tests administered at urgent care. This is medical negligence and this is why so many seemingly healthy people keep dying In my opinion. These "medical professionals" are nothing but lazy, selfish, uncaring human beings and they should find a new line of work because people's lives should not be in their hands. PATIENT BEWARE!